Yudenny De Leon Trinidad
Santo Domingo,Santo Domingo Este
Summary
Responsible Collections Specialist looking for position with increased responsibility. Proficient in products, compliance requirements and payment schedules. Accurate in processing payments . And as customer service professional with knowledge of service delivery and proven abilities to maintain professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Collections Advisor
GBS Dominicana Scotiabank
02.2023 - Current
- Identify and contact customers with overdue accounts to address payment status thru outbound and inbound calls
- Listening to customers and negotiated solutions that met creditor and debtor needs.
- Enhance customer satisfaction by providing empathetic assistance in resolving financial issues also establishing relationships with customers to encourage payment of delinquent accounts.
Account Collector
ERC Dominican Republic
03.2022 - 07.2023
- In this role I was in charge of resolving disputes with customers, resulting in mutually agreeable payment arrangements and preserving positive relationships. Demonstrated empathy towards customers while remaining assertive in pursuing outstanding balances owed to company and collected on delinquent accounts to reduce overdue balances.
Customer Service Representative
Continuum Global Solutions
03.2010 - 10.2021
- My role was handled customer inquiries and suggestions courteously and professionally. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns,
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor - Modern Languages
Universidad Autónoma De Santo Domingo
Zona Universitaria12.2008
Skills
- Goal-Oriented
- Teamwork and Collaboration
- Client Relations
- Professionalism
- Excellent customer service skills
Certification
CBS Certification ERC
CBS Certification Scotia Bank
Customer Service Certification ACS
Customer Service Certification Infotep
Additional Information
REFERENCES
Ninoska Uribe Supervisor 809-218-4838
Jose Roberto De la Cruz Supv 829-699-5452
Timeline
Collections Advisor
GBS Dominicana Scotiabank
02.2023 - Current
Account Collector
ERC Dominican Republic
03.2022 - 07.2023
Customer Service Representative
Continuum Global Solutions
03.2010 - 10.2021
Bachelor - Modern Languages
Universidad Autónoma De Santo Domingo
CBS Certification ERC
CBS Certification Scotia Bank
Customer Service Certification ACS
Customer Service Certification Infotep
Similar Profiles
Kimberly Difo, FISKimberly Difo, FIS
AML Sr. Analyst EDDU ECR at Scotiabank (GBS)AML Sr. Analyst EDDU ECR at Scotiabank (GBS)
Ana Linet Moreno PeñaAna Linet Moreno Peña
Accounting Officer at Scotia GBS, Scotiabank GroupAccounting Officer at Scotia GBS, Scotiabank Group
José Ángel PegueroJosé Ángel Peguero
Customer Care Advisor at Scotiabank GBSCustomer Care Advisor at Scotiabank GBS