Juana Mercedes Holguin Tavarez
Santo Domingo,Santo Domingo Este
Summary
As an experienced Operations Supervisor and Quality Analyst, I bring over 9 years of expertise in leadership, reporting, and operational efficiency. My advanced knowledge of Microsoft Excel (including pivot tables, VLOOKUP, and macros) and my foundational understanding of SQL equip me to analyze data and generate actionable insights. I am committed to continuous learning and excited to expand my technical skill set while contributing to a data-driven organization like ERC Global. My strengths lie in team collaboration, problem-solving, and delivering high-quality outcomes under tight deadlines.
Overview
9
9
years of professional experience
Work History
Operation Supervisor
ERC Global (Enhanced Resource Centers)
11.2021 - 01.2025
- Leadership: The ability to motivate and guide a team to achieve their goals.
- Communication: The ability to communicate effectively with both team members and higher-ups in the organization.
- Problem-solving: The ability to identify and solve problems quickly and efficiently.
- Attention to detail: The ability to pay attention to details and ensure that work is completed accurately.
Quality Analyst
Continuum
Santo Domingo, Santo Domingo Este
11.2018 - 10.2021
- Recommended changes and corrections to developers for optimal software performance and usability.
- Developed monthly, end-of-quarter and other statistical reports, including analysis for leadership team and for quality improvement program outcomes studies.
Quality Analyst of Training department
Conduent
Santo Domingo, Santo Domingo Este
10.2015 - 10.2018
- Produced professional reports, documents and presentations for project needs.
- Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback
Education
Learn to lead -
Infotep
07.2019
Bachelor's Degrees - Clinical Psychology
Universidad Abierta Para Audultos (UAPA)
Santo DomingoSkills
- Microsoft Excel
- VBA
- SQL
- MS Office Suite
- Data Analysis
- Reporting
- Statistical Reports
- Data Audits
- Leadership
- Collaboration
- Problem-solving
- Attention to detail
Timeline
Operation Supervisor
ERC Global (Enhanced Resource Centers)
11.2021 - 01.2025
Quality Analyst
Continuum
11.2018 - 10.2021
Quality Analyst of Training department
Conduent
10.2015 - 10.2018
Learn to lead -
Infotep
Bachelor's Degrees - Clinical Psychology
Universidad Abierta Para Audultos (UAPA)
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