Deivis Peña

Our members depend on our expertise to plan their vacations, ensuring they receive the best options at the most affordable prices, complete with all the accommodations included in their memberships.

In my role within the medical field, I collaborate with healthcare providers and patients to manage both hospital and professional claims. This includes overseeing authorizations, verifying patient eligibility, and coordinating referrals to primary care physicians and specialists.

As a Customer Service Agent, I provided technical support for satellite receivers, addressing both technical and billing inquiries. This role enhanced my proficiency with various devices and expanded my technical support expertise.

In my role as a Customer Service Agent, I provided support for various types of phones, utilizing diverse troubleshooting methods to address customer needs. I also managed billing inquiries and effectively de-escalated calls to ensure customer satisfaction.