Summary
Overview
Work History
Skills
Timeline
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Jose Joaquin

Jose Joaquin

Customer Service - Tech Support - Sales Agent

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Also a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

1
1
year of professional experience

Work History

Customer Service Expert - Inbound Sales Agent

Teleperformance
Santo Domingo
09.2022 - 02.2023
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information regarding charge accounts and loyalty programs.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Communicated with vendors regarding backorder availability, future inventory, and special orders.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Agent

Advensus
Santo Domingo
10.2018 - 12.2018
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Communicated with clients regarding account services, statements, and balances.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Skills

Efficient customer service expert

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Timeline

Customer Service Expert - Inbound Sales Agent

Teleperformance
09.2022 - 02.2023

Customer Service Agent

Advensus
10.2018 - 12.2018
Jose JoaquinCustomer Service - Tech Support - Sales Agent