Jose Joaquin
Customer Service - Tech Support - Sales Agent
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Also a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
1
1
year of professional experience
Work History
Customer Service Expert - Inbound Sales Agent
Teleperformance
Santo Domingo
09.2022 - 02.2023
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Boosted sales revenue by skillfully promoting diverse service options.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Agent
Advensus
Santo Domingo
10.2018 - 12.2018
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Communicated with clients regarding account services, statements, and balances.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Skills
Efficient customer service expert
Customer service expert
Customer service expertise
Inbound Customer Service
Customer service support
Customer service and care
Sales expertise
Inbound sales
Service Contract Sales
Timeline
Customer Service Expert - Inbound Sales Agent
Teleperformance
09.2022 - 02.2023
Customer Service Agent
Advensus
10.2018 - 12.2018