Luis Elian Lara Tavarez

• Monitored team performance through regular evaluations and feedback sessions, leading to continuous improvement in individual and overall productivity.

• Collaborate with operational staff to ensure compliance with Standard Operational Processes according to department requirements.
• Take the lead in training and developing personnel, including conducting monthly refresher sessions.
• Facilitate the onboarding and mentorship of new employees, accelerating their integration and competency within the team.
• Function as a Quality Inspector, ensuring adherence to prescribed steps and providing coaching when opportunities for improvement arise.
• Follow up on urgent requests or escalations, ensuring timely action.
• Maintain accurate records of training materials.

• Validate the information provided by the borrower is accurate related to the job currently working on.
• Fulfill initial request as per the information needed and sending supplement report to customers in a timely manner.
• Conduct background verification using internal tools to validate accuracy in the information provided.
• Ensure completion of orders following the quality control standards as per the department requirements.
• Compile and submit comprehensive End of Shift Reports, maintaining operations transparency.

• Conduct verification of financial data from institution for mortgage application processing.
• Update borrower credit reports with precision and attention to details.
• Efficiently dispatch client-request supplements upon completion.
• Proactively communicate with customers regarding expected request fulfillment timelines.
• Ensure completion of orders with stringent quality control, followed by prompt customer notification.
• Compile and submit comprehensive End of Shift Reports, maintaining operations transparency.

Studying System Engineering, under completion (Last semester).