Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Runelvis Santos

SANTO DOMINGO OESTE,Santo Domingo

Summary

Dynamic professional with a proven track record, enhancing customer satisfaction and team productivity through effective problem-solving and project management. Skilled in MS Office and customer service, adept at fostering stakeholder relationships and excelling in bilingual communication. Demonstrated ability to improve processes and achieve significant results in fast-paced environments.


Personable and adaptable professional equipped with solid foundation in effective communication and organization. Knowledge of customer service principles and proficiency in managing administrative tasks and data entry. Capable of delivering excellent support to ensure smooth operations and contribute to team success.

Overview

2
2
years of professional experience

Work History

Associate

Hire Horatio
03.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Biligual Agent

Teleperformance
05.2023 - 12.2023
  • Participated in training sessions to continuously improve language skills and stay up-to-date on industry trends and best practices.
  • Listened attentively to customer needs and concerns and demonstrated empathy while maximizing rapport-building with customer.
  • Prepared complete and accurate work and notated accounts in requested language.
  • Coordinated scheduling of appointments and meetings involving international partners, taking into consideration time zones and cultural nuances.

Education

Bachelor's Degree - Software Engineering

Universidad Del Caribe (UNICARIBE)
10-2026

Certificate - Website Design

ICYTEC
06-2023

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Complex Problem-solving
  • Decision-making
  • Flexible schedule
  • Work Planning and Prioritization
  • MS office
  • Managing schedules
  • Schedule coordination

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Associate

Hire Horatio
03.2024 - Current

Biligual Agent

Teleperformance
05.2023 - 12.2023

Bachelor's Degree - Software Engineering

Universidad Del Caribe (UNICARIBE)

Certificate - Website Design

ICYTEC
Runelvis Santos