Elizabeth Fuentes Lachapelle

As a key account manager at Staff Agency, a remote staffing platform connecting small businesses with skilled professionals across Latin America, I excelled in client relationship management. By understanding clients' unique needs, I fostered strong connections through personalized attention and effective communication, ensuring satisfaction and long-term retention. Crafting tailored strategic plans and meticulous account forecasting, I maximized value for both clients and the company. Acting as the primary liaison between internal teams and clients, I coordinated activities seamlessly, resolved challenges promptly, and provided valuable insights for continuous improvement. My customer-centric approach epitomized mutual success for all parties involved.

As a Customer Success Agent (CSA) at a Remote Staffing Agency, I prioritize customer-centricity, ensuring clients receive exceptional support and guidance. With expertise in onboarding and training, I facilitate seamless transitions and equip customers with the skills to maximize our offerings. Building enduring relationships, I serve as a trusted advisor, proactively engaging with clients to enhance their experiences and drive value. Through meticulous account management and feedback analysis, I optimize solutions to meet evolving needs, driving long-term satisfaction and retention.

• As a Supervisor for a Customer Service team, I was responsible for overseeing and guiding a dedicated team of associates to ensure exceptional service delivery and customer satisfaction. My role involved monitoring daily operations, providing support and training to team members, and handling escalated customer issues with efficiency and professionalism. I implemented performance metrics, conducted regular performance reviews, and facilitated continuous improvement through coaching and development initiatives. Additionally, I coordinated with other departments to streamline processes and enhance the overall customer experience, ensuring that our service standards were consistently met and exceeded. My focus on fostering a collaborative and motivated team environment contributed significantly to our success in meeting organizational goals and maintaining high levels of customer satisfaction.

As a Customer Service Associate at a bank, my responsibilities encompassed ensuring customer satisfaction and smooth banking operations. I handled customer inquiries via various channels, resolving account-related issues and assisting with transactions. Additionally, I managed account openings, closures, and maintenance, promoted banking products, and addressed customer complaints. I ensured compliance with regulations, provided support for online and mobile banking, and educated customers on fraud prevention. Collaborating with colleagues, I contributed to a seamless customer experience and participated in ongoing training to stay updated on industry developments. My commitment to excellence upheld the bank's positive reputation and fostered customer loyalty.

• As a Customer Service Specialist for a phone company, my role involved providing exceptional support to customers via phone, email, and chat. I assisted with account setup, billing inquiries, and technical issues related to phone services and devices. I handled sales and promotions, upselling services to meet customer needs. Resolving complaints and escalations, managing customer accounts, and educating customers on product usage were key aspects of my job. Additionally, I gathered feedback to improve services, documented interactions, and collaborated with team members to ensure a cohesive work environment. Through these efforts, I contributed to high customer satisfaction and loyalty.

• As a customer support specialist for a phone company, your role is to provide assistance and resolve inquiries from customers regarding phone services. This includes addressing technical issues, managing billing inquiries, assisting with sales, resolving complaints, educating customers, collecting feedback, maintaining documentation, collaborating with colleagues, and staying updated on product knowledge. Your focus is on delivering excellent customer service, resolving issues efficiently, and contributing to customer satisfaction.