Yeferson Ulises Florimon Cabrera
Santo Domingo Oeste,32
Summary
Dynamic professional with a proven track record at Teleperformance, excelling in complex problem-solving and exceptional customer service. Skilled in upselling and retail loss prevention, I've significantly contributed to sales development and customer satisfaction. My positive and professional demeanor has fostered strong customer relationships, driving growth and team support.
Overview
2
2
years of professional experience
Work History
Sales Associate
Teleperformance
Santo Domingo , DN
02.2025 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered customer inquiries regarding product features, pricing, and availability.
- Attended weekly team meetings to review performance goals and objectives.
Patient Service Specialist
Trueshore
Santo Domingo , DN
11.2024 - 02.2025
- Counselled patients on potential financial liabilities and payment requirements.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
Customer Service Representative
Teleperformance
Santo Domingo , DN
07.2023 - 11.2024
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Supported sales team members to drive growth and development.
- Developed positive relationships with customers through friendly interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Pharmacist - Medicinal And Pharmaceutical Chemistry
Infotep
Nagua06-2022
Skills
- Promotional support
- Retail loss prevention
- Upselling
- Sales development
- Complex Problem-solving
- Written and oral communication skills
- Flexible schedule
- Positive and professional
- Exceptional customer service
Timeline
Sales Associate
Teleperformance
02.2025 - Current
Patient Service Specialist
Trueshore
11.2024 - 02.2025
Customer Service Representative
Teleperformance
07.2023 - 11.2024
Pharmacist - Medicinal And Pharmaceutical Chemistry
Infotep