Grettel Martell Laurencio
Punta Cana,22
Summary
Proven sales and marketing professional with a track record of exceeding sales goals and enhancing customer relationships at companies like Iberostar The Club and nexus Tours. Skilled in customer service and sales expertise. Excels in building rapport and leveraging strong communication skills to achieve top performer status and boost brand awareness. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers.
Overview
11
11
years of professional experience
Work History
Sales Representative
Iberostar The Club
05.2023 - Current
- Achieved sales goals and service targets.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Secured new clients.
Marketing Assistant
Coral View Group
06.2022 - 04.2023
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Amplified social media reach, creating engaging visual assets such as infographics and videos for widespread distribution.
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
- Supported sales team by generating leads through targeted marketing strategies, thereby improving potential customer base.
Sales Representative
Nexus Tours SRL
11.2017 - 01.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Fostered collaborative environment, sharing best practices among sales team.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
Tour Guide
Gaviota Tours Varadero
04.2015 - 09.2017
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Enhanced visitor engagement by delivering captivating and informative tours of historical sites.
- Ensured timely departures and arrivals by adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Receptionist
Melia Hotels International
09.2013 - 03.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Bachelor's Degree in Enlish Language And German - Interpreting And Translating
University of Matanzas Camilo Cienfuegos
Matanzas, Cuba07.2013
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Reliable and Responsible
- Sales expertise
- Objection handling
- Strong Communication and Interpersonal Skills
Languages
Spanish
Native language
English
Proficient
C2
German
Advanced
C1
French
Upper intermediate
B2
Timeline
Sales Representative
Iberostar The Club
05.2023 - Current
Marketing Assistant
Coral View Group
06.2022 - 04.2023
Sales Representative
Nexus Tours SRL
11.2017 - 01.2021
Tour Guide
Gaviota Tours Varadero
04.2015 - 09.2017
Receptionist
Melia Hotels International
09.2013 - 03.2015
Bachelor's Degree in Enlish Language And German - Interpreting And Translating
University of Matanzas Camilo Cienfuegos
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