Emmanuel Lopez
Commercial Pilot
Punta Cana,La Altagracias
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled in planning and executing safe and efficient flights with strong understanding of weather patterns, navigation and flight systems. Strategic and committed to safety.
Certification
FAA Commercial Pilot
Flight experience
-Total Time: 250
-Multi engine: 13
-IFR: 55
-PIC: 200
-Cross Country: 125
Overview
3
3
years of professional experience
8
8
Certificates
2
2
Languages
Work History
The Club Concierge
Iberostar The Club
10.2021 - 08.2022
- Participated in regular team meetings, contributing ideas and suggestions to enhance overall guest experience.
- Strategically scheduled staff shifts to maintain optimal coverage during peak hours without compromising customer service quality or increasing labor costs unnecessarily.
- Built strong relationships with club members through exceptional service and personalized attention.
- Implemented feedback surveys after events or services provided; analyzed results for continuous improvement opportunities.
Samsung Call Customer Support
Alorica
01.2021 - 09.2021
- Contributed to increased customer retention rates by providing exceptional service and fostering positive relationships.
- Handled complex billing inquiries with accuracy and professionalism, reducing errors that could lead to negative customer experiences or lost revenue.
- Participated in regular team meetings to discuss challenges, share ideas, and strategize on how to improve overall call center performance.
- Streamlined communication processes within the team by implementing new protocols that resulted in better collaboration among agents.
Customer and Ramp Agent
Servair Dominicana
09.2019 - 12.2020
- Enhanced ramp safety by conducting thorough pre-flight inspections and identifying potential hazards.
- Contributed to on-time performance by quickly addressing ad hoc requests from flight crews or management personnel.
- Supported airline customer service initiatives by promptly responding to inquiries from passengers or crew members about baggage handling processes.
- Mitigated potential hazards by regularly inspecting ramp areas and ensuring compliance with safety protocols.
Skills
Safety Procedures Compliance
Situational Awareness
Active listening
Clear communication
Team work
Decision making
Self discipline
Education
High School Diploma -
Centro Educativo Segunda Milla
Punta Cana, Dominican Republic 05.2001 -