Raymer Joan Sanchez Quezada
Punta Cana,Dominican Republic
Summary
Results-oriented professional with over 5 years of experience in team leadership and operational management. Proven ability to analyze complex problems and implement effective solutions that enhance efficiency. Strong communication skills ensure clarity and precision in all interactions. Dedicated to leveraging expertise to drive organizational growth and success.
Overview
7
7
years of professional experience
Work History
Cabin Crew Member
Arajet
04.2024 - Current
- Guaranteed safety of passengers and crew throughout every flight.
- Regularly checked emergency equipment to ensure optimal readiness.
- Provided outstanding customer service by addressing passenger needs and inquiries.
- Facilitated smooth boarding and deboarding for all passengers.
- Calmly managed emergency situations, including medical issues and evacuations.
- Conducted pre-flight checks to verify functionality of all emergency equipment.
- Worked alongside crew members to enhance operational efficiency during flights.
Quality Specialist and Trainer
Hire Horatio
10.2020 - 04.2024
- Monitored member interactions to provide actionable insights for behavior improvement.
- Collected data through ticket monitoring to enhance agent performance based on policies.
- Developed comprehensive training programs to elevate work quality across the organization.
- Conducted regular quality audits to evaluate training effectiveness and identify improvement areas.
- Created and updated training manuals, content, and course materials for new employees.
- Facilitated internal workshops and team upgrades to foster skill development.
- Trained new employees on product knowledge and tools to ensure operational competency.
Housing Coordinator
TECHO - Dominican Republic
08.2018 - 08.2020
- Led implementation of Housing Program to address community housing needs.
- Directed research and design of infrastructure projects for sustainable development.
- Identified alternative materials, tools, and suppliers to enhance project efficiency.
- Collaborated with local communities to assess housing requirements and provide effective solutions.
Sales Agent
Enhanced Resource Centers DR
10.2019 - 06.2020
- Identified sales opportunities to drive revenue growth.
- Introduced new products to expand market presence.
- Clarified customer inquiries to enhance understanding and satisfaction.
- Developed and maintained relationships with key accounts to maximize sales potential.
Legal Compliance Officer
DC National Caribbean Call Center SRL
01.2019 - 08.2019
- Ensured compliance with national and international remittance regulations.
- Identified potential money laundering and terrorist financing activities.
- Monitored adherence to local labor laws and regulations in company policies and procedures.
Education
Bachelor's Degree - In Business & Administration
UTESA
01.2020
Senior Technician in Aviation Maintenance -
NSPS
05-2015
High School Diploma -
NSPS
05-2015
Skills
- Project management
- Strategic alliance management
- Quick learning
- Resource management
- Problem solving
- Analytical skills
- Safety compliance
- Customer service excellence
- Quality assurance processes
- Training development
- Team collaboration
- Operational efficiency
- Communication skills
- Time management
- Complaint resolution
- Team building strategies
- Sales expertise
Personal Information
- Date of Birth: 02/20/98
- Nationality: Dominican
Languages
Spanish
First Language
English
Advanced (C1)
C1
Portuguese
Advanced (C1)
C1
German
Beginner
A1
Timeline
Cabin Crew Member
Arajet
04.2024 - Current
Quality Specialist and Trainer
Hire Horatio
10.2020 - 04.2024
Sales Agent
Enhanced Resource Centers DR
10.2019 - 06.2020
Legal Compliance Officer
DC National Caribbean Call Center SRL
01.2019 - 08.2019
Housing Coordinator
TECHO - Dominican Republic
08.2018 - 08.2020
Bachelor's Degree - In Business & Administration
UTESA
Senior Technician in Aviation Maintenance -
NSPS
High School Diploma -
NSPS
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