RONALD CASTILLO
Marketing
Punta Cana
Summary
Results-driven professional with over 10 years of experience as a group manager. Strong leadership, organizational, and communication skills. Proven ability to manage teams and achieve business objectives with an excellent track record of performance. Skilled in customer service, adept at handling inquiries, resolving issues, and maintaining effective communication with clients to ensure satisfaction and loyalty.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Experience Manager
Tropical Incentives DMC Tour
Punta Cana, 11
09.2024 - Current
- Streamlined communication channels for increased efficiency and better overall customer satisfaction.
- Coordinated focus groups engaging customers in order to gather valuable input used for enhancing product offerings.
- Established strategic partnerships with external vendors, broadening service offerings while maintaining quality standards.
Conference Services Manager
Hard Rock Hotel & Casino Punta Cana
Punta Cana, 11
12.2021 - 04.2024
- Managed elite corporate event planning.
- Managed teams and services to ensure customer satisfaction.
- Formulated cost estimates, trip plans, and sustainable design solutions.
- Achieved favorable pricing by negotiating contracts with suppliers.
- Optimized operational success and revenue for various functions and meetings.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Coordinated transportation and parking arrangements for guests and vendors.
Conference Concierge
Hard Rock Hotel & Casino Punta Cana
Punta Cana, 11
01.2017 - 12.2021
- Coordinated logistics and ensured timely execution for MICE events.
- Coordinated efforts to achieve a seamless experience for event participants.
- Organized various workshops and breakout sessions during conferences, enhancing learning opportunities for attendees.
- Facilitated communication between event organizers, venue staff, and attendees, ensuring a well-coordinated event environment.
Selling Agent
Hard Rock Hotel & Casino Punta Cana
Punta Cana, 11
05.2016 - 01.2017
- Handled transactions using point-of-sale systems.
- Demonstrated expertise in customer service and retail sales.
- Offered personalized solutions to fulfill client demands.
- Coordinated logistics for events and executed marketing campaigns.
- Achieved set goals and targets.
Education
Bachelor of Science - Marketing
Universidad Central Del Este
San Pedro De Macorís Skills
Analysis
Sales
Strategic Planning
Leadership
Organization
Event Management
Coordination
Logistics
Teamwork
Conflict Resolution
Certification
CRM Customer Relationship Management, INDOTEL
Timeline
Experience Manager
Tropical Incentives DMC Tour
09.2024 - Current
Conference Services Manager
Hard Rock Hotel & Casino Punta Cana
12.2021 - 04.2024
Conference Concierge
Hard Rock Hotel & Casino Punta Cana
01.2017 - 12.2021
Selling Agent
Hard Rock Hotel & Casino Punta Cana
05.2016 - 01.2017
Bachelor of Science - Marketing
Universidad Central Del Este