Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager
RONALD CASTILLO

RONALD CASTILLO

Marketing
Punta Cana

Summary

Results-driven professional with over 10 years of experience as a group manager. Strong leadership, organizational, and communication skills. Proven ability to manage teams and achieve business objectives with an excellent track record of performance. Skilled in customer service, adept at handling inquiries, resolving issues, and maintaining effective communication with clients to ensure satisfaction and loyalty.

Overview

9
9
years of professional experience
1
1
Certification
2
2
Languages

Work History

Experience Manager

Tropical Incentives DMC Tour
Punta Cana, 11
09.2024 - Current
  • Streamlined communication channels for increased efficiency and better overall customer satisfaction.
  • Coordinated focus groups engaging customers in order to gather valuable input used for enhancing product offerings.
  • Established strategic partnerships with external vendors, broadening service offerings while maintaining quality standards.

Conference Services Manager

Hard Rock Hotel & Casino Punta Cana
Punta Cana, 11
12.2021 - 04.2024
  • Managed elite corporate event planning.
  • Managed teams and services to ensure customer satisfaction.
  • Formulated cost estimates, trip plans, and sustainable design solutions.
  • Achieved favorable pricing by negotiating contracts with suppliers.
  • Optimized operational success and revenue for various functions and meetings.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Coordinated transportation and parking arrangements for guests and vendors.

Conference Concierge

Hard Rock Hotel & Casino Punta Cana
Punta Cana, 11
01.2017 - 12.2021
  • Coordinated logistics and ensured timely execution for MICE events.
  • Coordinated efforts to achieve a seamless experience for event participants.
  • Organized various workshops and breakout sessions during conferences, enhancing learning opportunities for attendees.
  • Facilitated communication between event organizers, venue staff, and attendees, ensuring a well-coordinated event environment.

Selling Agent

Hard Rock Hotel & Casino Punta Cana
Punta Cana, 11
05.2016 - 01.2017
  • Handled transactions using point-of-sale systems.
  • Demonstrated expertise in customer service and retail sales.
  • Offered personalized solutions to fulfill client demands.
  • Coordinated logistics for events and executed marketing campaigns.
  • Achieved set goals and targets.

Education

Bachelor of Science - Marketing

Universidad Central Del Este
San Pedro De Macorís

Skills

Certification

CRM Customer Relationship Management, INDOTEL

Timeline

Experience Manager

Tropical Incentives DMC Tour
09.2024 - Current

Conference Services Manager

Hard Rock Hotel & Casino Punta Cana
12.2021 - 04.2024

Conference Concierge

Hard Rock Hotel & Casino Punta Cana
01.2017 - 12.2021

Selling Agent

Hard Rock Hotel & Casino Punta Cana
05.2016 - 01.2017

Bachelor of Science - Marketing

Universidad Central Del Este

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