Summary
Overview
Work History
Education
Skills
read
Languages
Timeline
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Yireini Alcantara

Santo Domingo,01

Summary

Dynamic professional with a proven track record at CCD Health, excelling in customer relations and documentation management. Expert in problem-solving and analytical thinking, I fostered strong relationships with healthcare providers, enhancing communication and patient advocacy. Recognized for resolving conflicts effectively, I consistently improved customer loyalty and satisfaction.

Overview

1
1
year of professional experience

Work History

Specialist

CCD Health
04.2025 - 06.2025
  • Developed strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.

Customer Service Representative

Teleperformance
04.2024 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

Colegio Mar Azul
Santo Domingo, Dominican Republic
08-2019

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management

read

I love to read poetry and novels, my favorite authors are: Doestovsky, Sylvia Plath, Leo Tolstoi and Anne Sexton.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Specialist

CCD Health
04.2025 - 06.2025

Customer Service Representative

Teleperformance
04.2024 - 02.2025

High School Diploma -

Colegio Mar Azul

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Yireini Alcantara