Yireini Alcantara
Santo Domingo,01
Summary
Dynamic professional with a proven track record at CCD Health, excelling in customer relations and documentation management. Expert in problem-solving and analytical thinking, I fostered strong relationships with healthcare providers, enhancing communication and patient advocacy. Recognized for resolving conflicts effectively, I consistently improved customer loyalty and satisfaction.
Overview
1
1
year of professional experience
Work History
Specialist
CCD Health
04.2025 - 06.2025
- Developed strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
Customer Service Representative
Teleperformance
04.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Colegio Mar Azul
Santo Domingo, Dominican Republic08-2019
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
read
I love to read poetry and novels, my favorite authors are: Doestovsky, Sylvia Plath, Leo Tolstoi and Anne Sexton.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Specialist
CCD Health
04.2025 - 06.2025
Customer Service Representative
Teleperformance
04.2024 - 02.2025
High School Diploma -
Colegio Mar Azul
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