Andrés Alejo

• Started as Appointment Scheduler Associate On-Site for the largest imaging center corporations in the United States. Radnet Radiology (July 2024, October 2024)
• Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
• Assisted communication between the front desk and patient by providing accurate, up-to-date appointment information.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated special accommodations for patients during scheduling process with specific needs or requests, ensuring their comfort during appointments.
• Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
• Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling.
• Made average 65 Inbound Calls (High season 70)

Started as Chat Associate with Podium platform and Radnet's Waiting Room In-house- Platform. (October 2024 - February 2025)

• Achieved Radnet's Top Performance January 2025
• Made average of 64 chat conversations per day. (High season 175 conversations per day)
• Schedule Adherence for Multiple Months
• Formed part of CCD Voices committee
• Assisted patients with providing results portal access (Radnet patient portal)
• Confirmed Patient Appointments via In-house platform provided by Radnet and Podium.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment information.
• I sent over 300+ Patient Review invites using Podium Platform. This will help improve patient service for each respective location.

Started with BROTHER USA Campaign as Chat Technician Support Specialist. (May, 2023-Nov, 2023)

• Implemented feedback from management to continually improve performance metrics within chat support.
• Assisted customers in navigating company website features, resulting in improved user experience and customer retention rates.
• Assisted customers with sales assistance providing comparisons of various printer models for their consideration.
• Enhanced customer satisfaction by providing timely and accurate resolutions to technical issues.
• Achieved consistently high customer ratings through excellent problem-solving abilities and attentive listening skills.
• Provided troubleshooting Assistance to customers that enhanced their experience with their printers.
• Processed warranty claims for qualified customers.
• Provided Printer Replacements for qualified customers.

Started as Voice Associate with CASHSTAR and Later CHS a Blackhawk network campaign.(Nov 10,2023 - July 2024)

• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Assisted customers with their dispute claims with their Physical and Virtual Giftcards for non recognized activities on them.
• Assisted customers with resending their virtual gift card if needed.
• Provided Physical and Virtual Replacements for their Gift Cards.
• Provided Refunds for qualified customers.

• Skilled at working independently and collaboratively in team environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
• Delivered customers with their purchased supplies on site.
• Served as Forklift Driver
• Served as Loader Driver.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions for organizing merchandising within multiple departments on-site.

• Managed and Data entry for a sales inventory worth's 10 Million Dominican Pesos. (Received Local and International suppliers Imports from China into the Dominican Republic.)
• Worked closely with prototype inventory migration from HidalSoft Systems to Siscop Systems Local POS in Dominican Republic.
• Assisted with Social Media Managing across Slack, Whatsapp, Instagram and Facebook and Zoho mail.
• Content Creation for promotional material for Social Media, Short Form video format and post.
• Created, prepared, and delivered reports to various departments.
• Assisted sellers with IT Support
• Served as Forklift Driver (Nissan 600 Model)
• Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
• Monitored deadlines closely and submitted required documentation punctually.
• Assisted executives with various day-to-day tasks such as calendar management and correspondence handling. (Checks, Reports)
• Maintained inventory of office supplies and placed orders.
• Assisted coworkers and staff members with special tasks on daily basis.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.