Dynamic customer service professional with a proven track record at Teleperformance, excelling in client support and effective email communication. Recognized for enhancing productivity and consistently delivering outstanding support, leveraging comprehensive product knowledge and exceptional organizational skills to drive customer satisfaction and contribute to team success.
Hi, I’m
Alexandra De Los Santos Santos
Santo Domingo,01
Summary
Overview
2
years of professional experience
Work History
contact center Santo Domingo, Dominican Republic
Email Support Representative
01.2024 - 03.2025
Job overview
- Tracked customer issues to report patterns and trends for metrics and report building.
- Updated knowledge base articles regularly with new information related to email support services.
- Provided customers with product information, pricing and availability details.
TeleperformanceSanto Domingo, Dominican Republic
Customer Service Representative
11.2022 - 11.2023
Job overview
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collected deposits or payments and arranged for billing.
- Supported sales team members to drive growth and development.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Education
UnisnorteSanto Domingo
High School Diploma
07-2026
University Overview
InfotepCustomer Service
High School Diploma
01-2019
University Overview
Skills
- Client support
- Comprehensive understanding of products
- Accurate data entry
- Effective email communication
- Organizational time coordination
- Collaborative teamwork
Affiliations
Affiliations
I balance work and growth by continuously learning and supporting my team with positive attitude.
Accomplishments
Accomplishments
- customer service.
- I have been recognized for providing outstanding
Languages
Spanish
Native language
English
Intermediate (B1)
B1
multichannel
multichannel
Skilled in managing customer inquires and support across email, chat and phone. I handle refunds, resolve complaints, and insurance client satisfaction through clear communication and empathy.
Timeline
Email Support Representative
contact center
01.2024 - 03.2025
Customer Service Representative
Teleperformance
11.2022 - 11.2023
Unisnorte
High School Diploma
Infotep
High School Diploma
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
RemoteImportant To Me
Company CultureHealthcare benefitsPersonal development programsCareer advancementSimilar Profiles
Julio GutiérrezJulio Gutiérrez
Customer Care Agent at Contact CenterCustomer Care Agent at Contact Center
Shannon GeorgeShannon George
Member Service Representative at Contact CenterMember Service Representative at Contact Center
RACHEL SOWERSRACHEL SOWERS
Patient Access Coordinator II at Ohio State Wexner Medical Center Patient Contact CenterPatient Access Coordinator II at Ohio State Wexner Medical Center Patient Contact Center
Carlos Daniel De León RamírezCarlos Daniel De León Ramírez
Senior Technology Manager at Centro Médico de Diabetes, Obesidad y Especialidades (CEMDOE)Senior Technology Manager at Centro Médico de Diabetes, Obesidad y Especialidades (CEMDOE)
Sofia DabasSofia Dabas
Encargada De Logística Y Abastecimiento at Jardin De LolaEncargada De Logística Y Abastecimiento at Jardin De Lola