Victor Perez
Santo Domingo
Summary
Astute sales professional highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Adept at engaging with customers and captivating attention and interest in product offerings.
Overview
3
3
years of professional experience
Work History
Sales Agent
ERC
12.2023 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Collections Agent
ERC
12.2022 - 09.2023
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Customer Service Representative
Teleperfomance
10.2021 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Liceo Tecnico Hermana Rosario Torres
Los Pinos, Dominican RepublicBachelor of Arts -
Primary School Virgen Del Carmen
La Cienaga Sto. Dgo. Dominican RepublicIT Technician And Office Package Professional
Liceo Hermana Rosario Torres
Skills
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
I just want to be part of a great team to put in practice my knowledge and develop my career
i am a good and responsible person, and i am going to take care of this position if you guys give me the opportunity
Timeline
Sales Agent
ERC
12.2023 - Current
Collections Agent
ERC
12.2022 - 09.2023
Customer Service Representative
Teleperfomance
10.2021 - 08.2022
High School Diploma -
Liceo Tecnico Hermana Rosario Torres
Bachelor of Arts -
Primary School Virgen Del Carmen
IT Technician And Office Package Professional
Liceo Hermana Rosario Torres
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