Kendry E. Andujar Rivas

Experienced aviation professional specializing in real-time airline operations management within an Integrated Operations Control Center (IOCC), overseeing activities across three operational bases (SDQ, STI, PUJ). Skilled in coordinating flight schedules, crew assignments, and aircraft rotations while ensuring regulatory compliance, safety, and efficiency.

Proven ability to manage irregular operations and resolve disruptions caused by weather, technical, or operational issues. Strong analytical decision-maker focused on optimizing on-time performance, minimizing delays, and enhancing overall operational reliability.

Collaborates effectively with dispatch, ground operations, and customer service teams to maintain seamless, safe, and efficient flight operations while driving continuous improvement and operational excellence.

During my career at JetBlue, I gained extensive experience working in a dynamic, high-demand environment, where I enhanced my customer service expertise and ability to manage complex and challenging situations with professionalism and efficiency.

As part of the leadership team, I developed a strong ability to collaborate effectively with individuals from diverse personalities and backgrounds, fostering teamwork and maintaining a positive and productive work environment.

Served as Acting Supervisor, Ground Security Coordinator (GSC), Complaint Resolution Official (CRO), Airport Operation Liaison, overseeing simultaneous flight operations and coordinating all pre-departure and post-departure activities to ensure safe, timely, and efficient flight performance.

• Provided assistance to customers, ensuring a positive and efficient experience at all stages of service, from check-in, gates and BSO duties, personal onboarded announcements, until their arrival at the destination.
• I proactively resolved issues and managed complaints as a Lead, which contributed to a high level of customer satisfaction.
• In my role as Lead Airport Operations, I was responsible of served as temporary Acting Supervisor, overseeing multiple workgroups and coordinating daily airport operations to ensure safe, efficient, and on-time performance. Managed shift planning and resource allocation while fostering strong partnerships with ground handling, security, fueling, and catering providers to maintain seamless coordination and compliance with operational standards. Monitored key performance indicators (KPIs) to identify operational gaps, implement corrective actions, and enhance overall efficiency.