Raúl Saldaña
Santo Domingo,Distrito Nacional
Summary
Dynamic leader with extensive experience in airlines industry, excelling in operational management and team leadership. Proven track record in optimizing resources and enhancing customer service, achieving on-time performance goals. Skilled in stakeholder engagement and decision-making, driving continuous improvement initiatives that elevate operational standards and ensure safety and reliability.
Overview
19
19
years of professional experience
Work History
VP of IOCC and Ground Operations
Arajet
Santo Domingo, Dominican Republic
02.2025 - Current
- Direct and control all aspects of the Control Center and ground operation activities for dispatch, crew scheduling and tracking, airports, cargo, and ramp services in accordance with corporate objectives and regulatory requirements, ensuring the highest standards of customer service, punctuality, reliability, security, and safety of operation.
Head of IOCC
Arajet
Santo Domingo, Dominican Republic
11.2023 - 02.2025
- Strategically leading the Airline Operations control center multidisciplinary team to ensure safe operations, according to regulations and internal policies and promoting continuos improvement to accomplish the organization on time performance goals.
Senior Duty Manager
Arajet
Santo Domingo, Dominican Republic
08.2022 - 11.2023
- Responsible for overseeing and coordinating the daily operations of the airline, focused on strategic planning, cost oriented decision-making, and leading the Duty Manager Team, ensuring the smooth functioning of operations, adherence to policies, and providing exceptional customer service.
System Operations Control Center Duty Manager
Copa Airlines
Panamá, Panamá
07.2017 - 08.2022
- Responsible for leading the daily flight operation of the company, coordinating the efforts and daily resources of dispatch, client service, crew planning, and maintenance control to ensure the smooth and efficient running of all flights, placing the customer at the center of all decisions.
Business System Analyst /Business Solutions Architect
Copa Airlines
Panamá, Panamá
03.2012 - 07.2017
- Linking flight operations needs and initiatives with IT developments to facilitate daily operations.
- Technical analysis and design from an IT perspective, to support flight operations business needs, and leading an outsourced developer team to deliver IT projects according to business requirements.
Software Engineer
Indra Panama and Banco General de Panama
Panama, Panama
03.2006 - 03.2012
- Software Engineer involved in software development cycles for banking, authorities, and energy projects.
Education
MBA - Business Management
Universidad Latina De Panamá
Panamá12.2014
Top Management Specialization -
Universidad Latina de Panamá
Panamá02.2014
Postgraduate - Administrative Informatics
Universidad Latina de Panamá
Panamá06.2013
Bachelor - Computer System Engineering
Universidad Tecnológica de Panamá
Panamá06.2007
Skills
- Stakeholder engagement
- Adaptability
- Team leadership
- Resource optimization
- Decision-making
- Operational management
Languages
- Spanish
- English
References
- Ciara Lastra, Copa Airlines, +50766147804, lciara@hotmail.com
- Ylenia Diaz, Copa Airlines, +50764185848, yldiaz@copaair.com
Personal Information
- Date of Birth: 08/10/83
- Nationality: Panamanian
Professional Achievements
- Participation in Arajets Operational Control Center creation as Senior Duty Manager according to regulations and aviation best practices, and now leading all the OCC as VP.
- Quick mindset change, from an administrative IT Business analyst, to an Airline Control Center Manager in 2017.
- Operational Service Bus Implementation for integrating all operational areas information in one platform in 2016.
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
VP of IOCC and Ground Operations
Arajet
02.2025 - Current
Head of IOCC
Arajet
11.2023 - 02.2025
Senior Duty Manager
Arajet
08.2022 - 11.2023
System Operations Control Center Duty Manager
Copa Airlines
07.2017 - 08.2022
Business System Analyst /Business Solutions Architect
Copa Airlines
03.2012 - 07.2017
Software Engineer
Indra Panama and Banco General de Panama
03.2006 - 03.2012
MBA - Business Management
Universidad Latina De Panamá
Top Management Specialization -
Universidad Latina de Panamá
Postgraduate - Administrative Informatics
Universidad Latina de Panamá
Bachelor - Computer System Engineering
Universidad Tecnológica de Panamá
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