Arts and Crafts , painting and drawings
July Barett
Sales Argent - Customer Service
Santo Domingo,01
Summary
Dynamic Customer Retention Agent at ERC with a proven track record of enhancing renewal rates through strategic outreach and exceptional interpersonal skills. Proficient in CRM software, I effectively streamlined complaint resolution processes and identified upsell opportunities, significantly boosting client satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Retention Agent
ERC
04.2022 - Current
- Boosted renewal rates through proactive outreach efforts aimed at strengthening client connections and reinforcing brand value propositions.
- Streamlined resolution processes for increased efficiency in handling customer complaints and issues.
- Increased upsell opportunities by identifying additional products or services that met individual clients'' needs.
- Continuously refined personal approach to customer interactions, utilizing feedback from team members and supervisors to improve retention outcomes.
Education
High School Diploma -
Taft High School
New York 05.2001 -
Skills
CRM software proficiency
Interests
Arts
Love drawing and photography, since I was a little kid, I have always been fond to the special skills and arts of the masters from the contemporary ages.
Timeline
Customer Retention Agent
ERC
04.2022 - Current
High School Diploma -
Taft High School
05.2001 -
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