Summary
Overview
Work History
Education
Skills
Interests
Arts
Timeline
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July Barett

Sales Argent - Customer Service
Santo Domingo,01

Summary

Dynamic Customer Retention Agent at ERC with a proven track record of enhancing renewal rates through strategic outreach and exceptional interpersonal skills. Proficient in CRM software, I effectively streamlined complaint resolution processes and identified upsell opportunities, significantly boosting client satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Customer Retention Agent

ERC
04.2022 - Current
  • Boosted renewal rates through proactive outreach efforts aimed at strengthening client connections and reinforcing brand value propositions.
  • Streamlined resolution processes for increased efficiency in handling customer complaints and issues.
  • Increased upsell opportunities by identifying additional products or services that met individual clients'' needs.
  • Continuously refined personal approach to customer interactions, utilizing feedback from team members and supervisors to improve retention outcomes.

Education

High School Diploma -

Taft High School
New York
05.2001 -

Skills

CRM software proficiency

Interests

Arts and Crafts , painting and drawings

Arts

 Love drawing and photography, since I was a little kid, I have always been fond to the special skills and arts of the masters from the contemporary ages. 

Timeline

Customer Retention Agent

ERC
04.2022 - Current

High School Diploma -

Taft High School
05.2001 -
July BarettSales Argent - Customer Service