Jeremy Gutierrez Estrella
Santiago de los Caballeros,Santiago
Summary
Adept at driving customer loyalty and upselling, I leveraged CRM software and exceptional problem-solving skills at Support Services Group to significantly enhance renewal rates. Through strategic retention campaigns and a deep understanding of product offerings, I excelled in building strong relationships, showcasing a blend of technical proficiency and a calm, professional demeanor under pressure. Thorough Customer Retention Specialist with 1 year of experience working in Customer Service industry. Committed to providing superb customer service efficiently and courteously. Proficient in processing new accounts and explaining new services and products to interested customers.
Overview
1
1
year of professional experience
Work History
Customer Retention Agent
Support Services Group
Santiago De Los Caballeros, Dominican Republic
05.2023 - 05.2024
- Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
- Continuously refined personal approach to customer interactions, utilizing feedback from team members and supervisors to improve retention outcomes.
- Enhanced customer loyalty by proactively addressing concerns and providing personalized solutions.
- Increased upsell opportunities by identifying additional products or services that met individual clients'' needs.
- Boosted renewal rates through proactive outreach efforts aimed at strengthening client connections and reinforcing brand value propositions.
- Implemented targeted retention campaigns that addressed specific customer segments based on their unique needs.
- Managed high-pressure situations calmly and professionally, working diligently to resolve complex issues while prioritizing client satisfaction.
Education
High School Diploma -
Freeport High School
Freeport, New York06.2022
Skills
- CRM software proficiency
- Retention strategies knowledge
- Customer service experience
- Customer service background
- Understanding of sales retention
- Calm and Professional Under Pressure
- Computer Skills
- Problem Resolution
Languages
English, Spanish
Native language
Timeline
Customer Retention Agent
Support Services Group
05.2023 - 05.2024
High School Diploma -
Freeport High School