Fidel Castro
Santiago De Los Caballeros
Summary
Dynamic Customer Retention Agent at S2G with proven expertise in CRM software and outstanding interpersonal skills. Enhanced customer loyalty through strategic data analysis and collaboration, driving effective retention strategies. Recognized for problem-solving abilities and a strong commitment to improving customer engagement, resulting in increased satisfaction and retention rates.
Professional with strong background in customer relations and retention. Proven track record in developing and implementing strategies that enhance customer loyalty and satisfaction. Skilled in problem-solving, communication, and data analysis. Focused on teamwork and delivering results, adaptable to changing needs, and highly reliable. Known for exceptional interpersonal skills and results-driven approach.
Overview
1
1
year of professional experience
Work History
Customer Retention Agent
S2G
01.2025 - Current
- Assisted customers with inquiries and concerns to enhance retention efforts.
- Utilized CRM software to track customer interactions and feedback for service improvement.
- Collaborated with team members to identify trends in customer behavior and preferences.
- Supported development of retention strategies through data analysis of customer engagement metrics.
Skills
- CRM software proficiency
- Customer service experience
- Customer service background
- Outstanding interpersonal skills
- Retention strategies
- Negotiation
- Teamwork
- Teamwork and collaboration
- Problem-solving skills
soccer
coach
Timeline
Customer Retention Agent
S2G
01.2025 - Current