Music Production
Jorge Mejia
Santo Domingo,Santo Domingo
Summary
Adept at enhancing customer and patient experiences, I leveraged my active listening and problem-solving abilities at National Debt Relief and Advensus to streamline service and care processes. My expertise in workflow management and empathy significantly improved satisfaction and efficiency, marking me as a standout in customer support and healthcare administration.
Diligent Customer Service representative skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Support Specialist
National Debt Relief
03.2023 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Virtual Scribe
Advensus
08.2018 - 02.2020
- Streamlined the diagnostic process for healthcare providers by transcribing medical data in realtime.
- Enhanced patient care by accurately documenting medical information during physician-patient interactions.
- Contributed to positive patient outcomes by supporting informed decision-making through comprehensive documentation of diagnostic results and treatment recommendations.
- Facilitated improved collaboration among interdisciplinary teams by maintaining a comprehensive database of patient information for easy access and review during meetings or consultations.
- Reduced administrative workload for medical professionals by managing electronic health records effectively.
Education
High School Diploma -
Centro Educativo Las Americas
Santo Domingo Este, Dominican Republic 05.2001 -
Skills
Active listening
Customer service excellence
Time management
Product knowledge
Adaptability and flexibility
Empathy and patience
Verbal and written communication
Workflow management
Tracking and documentation
Problem-solving abilities
Teamwork and collaboration
Highly professional
Multitasking
Interests
Cooking Enthusiast
Timeline
Customer Support Specialist
National Debt Relief
03.2023 - Current
Virtual Scribe
Advensus
08.2018 - 02.2020
High School Diploma -
Centro Educativo Las Americas
05.2001 -