Yeison Alexander Luciano De Los Santos

Sales and virtual assistance specialist with over 5 years of experience serving U.S. clients in telecommunications, healthcare, finance, security, and technology. Skilled in B2B/B2C sales, tech support, soft/hard collections, customer retention, and medical scheduling. Results-driven with a human approach and clear communication. Proficient in Salesforce, Office 365, and internal CRMs. Remote-ready and professionally trained in English–Spanish translation.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.