Yeison Alexander Luciano De Los Santos
Sales Specialist | Virtual Assistant | Collections & Finance Expert | Tech Support & CRM | +5 Yrs BPO Experience | Bilingual EN/ES | Trained In Translation
Santo Domingo,Dominican Republic
Summary
Sales and virtual assistance specialist with over 5 years of experience serving U.S. clients in telecommunications, healthcare, finance, security, and technology. Skilled in B2B/B2C sales, tech support, soft/hard collections, customer retention, and medical scheduling. Results-driven with a human approach and clear communication. Proficient in Salesforce, Office 365, and internal CRMs. Remote-ready and professionally trained in English–Spanish translation.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Sales Advisor & Client Success Specialist
National Debt Relief
08.2024 - 06.2025
- Provided customized debt relief solutions and client retention support.
Medical Appointment Setter
Trueshore / Cano Health
09.2023 - 06.2024
- Scheduled appointments, verified insurance, and coordinated doctor calendars.
Credit Card Support Rep.
Goldman Sachs / Alorica
10.2023 - 02.2024
- Assisted U.S. credit card users with billing, access, and dispute resolution.
Collections Agent
Mackenzie Capital (One Park)
04.2023 - 08.2023
- Recovered over $100,000 through effective collection strategies.
Sales Specialist
One Park Financial
07.2021 - 03.2023
- Closed over $500,000/month in capital advances to small businesses.
Tech Support & Billing
ADT
08.2020 - 06.2021
- Solved surveillance system issues and managed billing & financing.
Tech Support & Mobile Sales
Concentrix / Comcast
05.2019 - 07.2020
- Resolved home internet issues and sold 30+ mobile lines/month. Employee of the Month.
Education
Civil Engineering
Universidad OyM
Santo Domingo, Dominican Republic 01.2020 - Current
Skills
Phone Sales, Objection Handling & Closing Deals
Collections management
Tech Support (Internet, Surveillance, Credit Cards)
Multichannel Customer Support (Phone, Chat, CRM)
Salesforce, Office 365, HubSpot, Internal CRMs
Effective product showcasing
Experience with CRM systems
Establishing connections
Sales planning
Prospective client outreach
Persuasive communication skills
Certification
Inbound Sales Certified – HubSpot Academy
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Quote
You read something which you thought only happened to you, and you discover that it happened 100 years ago to Dostoyevsky. This is a very great liberation for the suffering, struggling person, who always thinks that he is alone. This is why art is important.
James Baldwin
Software
Slack
Office
Calendly
Google Worspace
Salesforce
HubSpot CRM
PipeDrive
Zoho CRM
RingCentral/Five9
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Sales Advisor & Client Success Specialist
National Debt Relief
08.2024 - 06.2025
Credit Card Support Rep.
Goldman Sachs / Alorica
10.2023 - 02.2024
Medical Appointment Setter
Trueshore / Cano Health
09.2023 - 06.2024
Collections Agent
Mackenzie Capital (One Park)
04.2023 - 08.2023
Sales Specialist
One Park Financial
07.2021 - 03.2023
Tech Support & Billing
ADT
08.2020 - 06.2021
Civil Engineering
Universidad OyM
01.2020 - Current
Tech Support & Mobile Sales
Concentrix / Comcast
05.2019 - 07.2020