Georgenis Reyes
Santo Domingo,Santo Domingo
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with multitasking and time management abilities. Devoted to giving a positive and memorable experience. Trilingual; fluent in Spanish, English and B2 French.
Overview
5
5
years of professional experience
Work History
Client Advisor
Tangerine Bank (Scotiabank)
Santo Domingo, DN
11.2023 - Current
- Provided comprehensive advice on a range of banking products including loans, mortgages, savings accounts, investments and insurance.
- Developed and implemented financial plans for customers to help them reach their short-term and long-term goals.
- Managed client portfolios by monitoring performance and making recommendations based on market conditions and individual circumstances.
- Collaborated with other departments within the bank to provide quality service to clients.
- Handled customer inquiries in a timely manner while providing accurate information about banking services and products.
- Assisted customers in opening new accounts or transferring existing accounts from other institutions.
- Responded promptly to customer complaints by resolving issues efficiently and effectively.
Client Success Specialist
Broadway Support Services
Santo Domingo, DN
05.2023 - 10.2023
- Researched and resolved customer inquiries in a timely manner.
- Maintained detailed records of client interactions and account information.
- Participated in weekly team meetings regarding ongoing client success efforts.
- Advised customers on the best course of action to manage their debts effectively.
- Developed strategies for effective communication between creditors and debtors.
- Drafted letters of demand, court documents and other legal notices for debt recovery.
- Evaluated customer responses regarding payment arrangements while considering their individual circumstances.
- Ensured that legal requirements were met during the debt recovery process.
- Assessed customer financial situations to determine payment plans and repayment options.
- Managed relationships with external parties such as lawyers, bailiffs, insolvency practitioners., involved in the debt recovery process.
- Provided guidance on how to avoid further financial difficulty in the future.
- Identified areas for improvement within existing processes and proposed solutions where necessary.
- Maintained accurate records of all debt collection activities.
- Responded promptly to customer queries about outstanding payments or any other issues related to their account.
- Investigated customer credit histories to identify potential risks and liabilities.
- Secured payments by following up with customers which disregarded promise to pay.
- Reviewed accounts to determine payment plan compliance.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
Cadet
Dominican Republic's Air Force Academy
Santo Domingo
01.2020 - 07.2022
- Acquired working knowledge of department practices, procedures and equipment by participating in training sessions and one-on-one mentoring.
- Patrolled grounds and buildings on foot, by bicycle or via car to monitor activity and deter crime.
- Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
Sales Representative
Teleperformance
Santo Domingo
08.2019 - 11.2019
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed key customer relationships to increase sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Monitored customer order process and addressed customer issues.
- Greeted and assisted customers to foster positive experiences.
Education
High School Diploma -
Centro De Estudios Morayca
Santo Domingo 07.2019
Language - English
Dominico Americano Institute
Santo Domingo05.2018
Some College (No Degree) - Aeronautical Science
Fuerza Aerea De La República Dominicana
Santo DomingoSome College (No Degree) - Management
United States Air Force Academy
Colorado SpringsLanguage - French
Academia Europea
Santo DomingoSome College (No Degree) - French Minor
United States Air Force Academy
Colorado SpringsSkills
- Defensive tactics
- Perimeter monitoring
- Campground regulations
- Conservation strategies support
- Organizational skills
- Communication
- Team building
- Flexible schedule
- Organization
- Friendly, positive attitude
- Conflict resolution
- Customer service
- Multitasking
- High-energy attitude
- Good work ethic
- Reliable & trustworthy
- Decision-making
- Active listening
- Training & development
- Documentation and Reporting
- Customer Education
- Process Management
- Writing Skills
- Support Services
- Client Inquiries
Affiliations
- Volunteered for Starkey Hearing Foundation providing people hearing aids and educating them on how to use them.
Timeline
Client Advisor
Tangerine Bank (Scotiabank)
11.2023 - Current
Client Success Specialist
Broadway Support Services
05.2023 - 10.2023
Cadet
Dominican Republic's Air Force Academy
01.2020 - 07.2022
Sales Representative
Teleperformance
08.2019 - 11.2019
High School Diploma -
Centro De Estudios Morayca
Language - English
Dominico Americano Institute
Some College (No Degree) - Aeronautical Science
Fuerza Aerea De La República Dominicana
Some College (No Degree) - Management
United States Air Force Academy
Language - French
Academia Europea
Some College (No Degree) - French Minor
United States Air Force Academy
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