Summary
Overview
Work History
Education
Skills
Websites
Training
Languages
Certification
Languages
Personal Information
Timeline
Generic
Yelaine Pujols

Yelaine Pujols

Santo Domingo,Dominican Republic

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Operations Manager

Santo Domingo Motors
Santo Domingo, Dominican Republic
10.2024 - Current
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Developed and implemented operational procedures to ensure quality standards are met.

Operations Manager

Evopoint Solutions
Santo Domingo
11.2021 - 11.2024
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.

Scrum Master Consultant

Scrum Master Consultant
09.2022 - 01.2024
  • Lead a team of 15 software experts in a high-pressure atmosphere to create an Electricity Market Management System
  • Enforce Kanban principles as a Scrum Master, reducing Cycle time by 30% within 8 weeks
  • Mentor a cross-functional team of 14 resources to deliver quality functionalities in an Electricity Market System Project Implementation for AES El Salvador
  • Implement Agile Values and Principles within the organization
  • Lead the company's implementation and adaptation of Azure DevOps for Continuous Integration Deployment
  • Facilitate to increase the maturity level of the Scrum Team
  • Assist and orient the Product Owner in Business requirements analysis (User stories) and product backlog prioritization techniques
  • Communicate project progress, reports, and statistics to stakeholders
  • Set and monitor Scrum operational metrics such as Burndown charts and Bugs chart
  • Collaborate and orient the UI/UX designer to enhance Customer Experience within the application

Scrum Master / Product Owner

Santo Domingo
02.2020 - 11.2021
  • Coach 4 teams to a higher level of maturity by improving processes and ensuring adherence to the Scrum framework
  • Facilitate discussion, decision making, and conflict resolution across 4 cross-functional teams
  • Use agile methods and processes to coach the product owner through complex problem solving and solution strategies
  • Ensure user stories are 100% ordered, defined, and ready to be worked on by the team
  • Identify and solve impediments and assist teams in identifying a path to deliver on their sprint commitments

Agile Coach

Social Politics Office
Santo Domingo
01.2020
  • Company Overview: Government Office
  • Ensure 5 project teams live Agile values and principles and follow stakeholder-required processes and practices
  • Conduct all Agile Ceremonies such as Sprint Planning, Daily Meeting, Retrospective, Story refinement, and release planning
  • Track and communicate project progress to stakeholders
  • Remove 60 obstacles and manage risk to enable team efficiency and effectiveness
  • Government Office

Education

Scrum Master Professional Certified -

La Escuela del SQL
Argentina
08.2022

Course - Project Management Professional

Scrum.org
Santo Domingo, D.N
01.2015

Master - Management and Productivity

UNAPEC
Dominican Republic
12.2014

Bachelor - Industrial Engineering

INTEC
Dominican Republic
08.2009

Skills

  • Operational management
  • Financial analysis
  • Quality assurance
  • Forecasting and scheduling
  • Cost reduction and containment
  • Purchasing and procurement
  • Communication improvementsAgile
  • Agile Scrum
  • Azure
  • Azure DevOps
  • Continuous Integration
  • DevOps
  • Jira
  • Kanban
  • Minitab
  • MS Project
  • PMI
  • Power BI
  • Requirements Analysis
  • Scrum Master
  • Sprint Planning
  • SQL
  • SQL Server
  • Statistics
  • UI/UX
  • User Stories
  • Operational management
  • Financial analysis
  • Quality assurance
  • Forecasting and scheduling
  • Cost reduction and containment
  • Purchasing and procurement
  • Communication improvements

Training

Transact SQL - Advanced course, Intec

Languages

  • English, Advanced
  • Spanish, Advanced

Certification

  • Scrum Master Professional
  • Kaizen Leader
  • Green Belt

Languages

Spanish
First Language
English
Advanced (C1)
C1

Personal Information

Operations and Continuous Improvement Manager

Timeline

Operations Manager

Santo Domingo Motors
10.2024 - Current

Scrum Master Consultant

Scrum Master Consultant
09.2022 - 01.2024

Operations Manager

Evopoint Solutions
11.2021 - 11.2024

Scrum Master / Product Owner

02.2020 - 11.2021

Agile Coach

Social Politics Office
01.2020

Scrum Master Professional Certified -

La Escuela del SQL

Course - Project Management Professional

Scrum.org

Master - Management and Productivity

UNAPEC

Bachelor - Industrial Engineering

INTEC
Yelaine Pujols