Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stiverson E. Abad

Santo Domingo,East Santo Domingo

Summary

Dynamic bilingual professional with extensive experience at Neura Bridge as a Spanish/English Interpreter, excelling in simultaneous interpretation and maintaining confidentiality. Proven ability to negotiate payment plans and resolve complex customer issues, leveraging strong communication skills to enhance client satisfaction and drive successful outcomes.

Highly proficient in both English and Spanish vocabularies typically used in formal, consultative, and casual modes of communication. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Spanish/English Interpreter

Neura Bridge
Miami Shores, FL
06.2024 - Current
  • Demonstrated excellent communication and interpersonal skills while interacting with clients in English and the target language.
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Adhered to ethical codes protecting information confidentiality.
  • Provided simultaneous interpretation for medical,911,legal, insurance, customer service, and banking calls

Collections Agent

C4 Global
Chesterfield, MO
08.2023 - 01.2024
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Maintained accurate records of collection activities in the database system.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Adhered to company policies and applicable laws while collecting debts from customers.
  • Maintained accurate records of all customer contact attempts and account updates in the database system.
  • Reviewed documents such as contracts, invoices, letters, and emails related to customer accounts.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Recovered lost revenue by persistently reaching out to customers with past due accounts.

Customer Service Representative

ADT Security
Boca Raton, FL
03.2023 - 07.2023
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Developed positive relationships with customers through friendly interactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions, and comments for future reference.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

Computer Science, Typing And Microsoft Office

Max Teaching Center
East Santo Domingo
08-2009

High School Diploma -

Maria A. Mateo Lara
Santo Domingo
06-2009

Law

Carebe University
Santo Domingo

Skills

  • Simultaneous interpretation
  • Payment negotiation
  • Confidentiality adherence
  • Product knowledge
  • Communication skills
  • Multilingual communication
  • Order processing
  • Call management
  • Product and service solutions
  • Payment processing
  • Call center operations
  • Medical terminology
  • Assertiveness
  • Problem-solving
  • Professional telephone demeanor

Languages

Spanish
First Language
English
Advanced (C1)
C1

Timeline

Spanish/English Interpreter

Neura Bridge
06.2024 - Current

Collections Agent

C4 Global
08.2023 - 01.2024

Customer Service Representative

ADT Security
03.2023 - 07.2023

Computer Science, Typing And Microsoft Office

Max Teaching Center

High School Diploma -

Maria A. Mateo Lara

Law

Carebe University
Stiverson E. Abad