RUBENS SAM GUILLAUME
Haitian Creole/ French Interpreter
Santo Domingo Este
Summary
Professional language expert with solid background in accurate and effective communication. Skilled in interpreting complex information, bridging language barriers, and enhancing understanding in diverse settings. Strong focus on collaboration and adaptability to meet evolving team needs, ensuring reliable support and achieving results. Proficient in multiple languages, cultural sensitivity, and maintaining confidentiality.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Haitian Creole/ French Interpreter
Clear Source Translation
03.2024 - 01.2025
- Offers language services to facilitate verbal communication between healthcare practitioners and patients.
- Provided cultural input to speakers help both parties communicate and understand one another.
- Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts and translate appropriately.
- Convert dialogue and convey the intent of the original speaker, understanding that many idioms and slang terms do not translate exactly between languages.
Haitian Creole/ French Interpretation
Certified Language Techs
11.2023 - 03.2024
- Our job is to listen to spoken statements from one individual before processing that statement and translating it as accurately as possible to the other person(s) present.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- They may also provide comfort and familiarity to those from other countries who have a little-to-no understanding of the native language.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Customer Service Representative
Fanatics
10.2023 - 02.2024
- Provided technical support and customer care services via calls, email and live chat for Fanatics products, and assist assist the customer with their return, refund or reship
- Handled an inbox of 50 emails per day and successfully resolved 90% of customer queries within 24 hours
- Provided live chat support to an average of 30 customers per hour, resulting in a 85% customer satisfaction rate
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer requests for products, services, and company information.
Customer Service Representative/ Technical support/ Sales
Comcast
05.2023 - 10.2023
- Managed calls in other to assist the customers about their needs and wants.
- Asking probing questions and discover their needs and concerns. Show appreciation and be warm and friendly with them.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained customer satisfaction with forward-thinking strategies focused on advertising customer needs and resolving concerns.
- Conducted 20 outbound calls per day for retention purposes and achieved a 15% increase in customer retention over a 6-month period.
Haitian Creole/ French Interpreter
International Mission Outreach Haiti
01.2018 - 06.2021
- Serve as an interpreter for patients, leaders, pastors and doctors and missionaries
- Maintain strict patient confidentiality by adhering to professional and employer ethical codes.
- Speaking with accuracy and transparency
- Communicate medical updates from physicians to patients and their families.
- Using backgrounds, cultural competencies, industry specific terminology and techniques to have good result of rendition.
- Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
Education
Science of Communication and Linguistic - Applied Linguistics
State University of Haiti
Haiti, Rue Dufort # 38, Bois Verna, Port-au-Prince 01.2019 - 08.2023
Communication/ English as second language - Digital Communications and Media
Center of Communication And Languages
Haiti, Clercine 8, Rue Gosen. 01.2017 - 01.2019
Skills
Video remote interpreting/ Telephone interpreting
Timeline
Haitian Creole/ French Interpreter
Clear Source Translation
03.2024 - 01.2025
Haitian Creole/ French Interpretation
Certified Language Techs
11.2023 - 03.2024
Customer Service Representative
Fanatics
10.2023 - 02.2024
Customer Service Representative/ Technical support/ Sales
Comcast
05.2023 - 10.2023
Science of Communication and Linguistic - Applied Linguistics
State University of Haiti
01.2019 - 08.2023
Haitian Creole/ French Interpreter
International Mission Outreach Haiti
01.2018 - 06.2021
Communication/ English as second language - Digital Communications and Media
Center of Communication And Languages
01.2017 - 01.2019
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