Roger Ventura
Santo Domingo,Distrito Nacional
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build customer loyalty. Also, passionate about promoting lasting customer satisfaction by delivering quality service and support.
Overview
1
1
year of professional experience
Work History
Customer Service Advisor
CONCENTRIX CVG INTERNATIONAL HOLDING LTD
03.2022 - 02.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Explained charges, fees, terms of sales and service agreements to over 25 customer calls per day.
- Described product highlights and benefits to help guide purchasing decisions
Customer Service Agent
TELEPERFORMANCE DR
12.2021 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Data Entry Clerk
PRAIA PARTNERS
09.2021 - 12.2021
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
Education
High School Diploma -
Fray Ramon Pane
Crisantemos, Jardines Del Norte, D.N08.2017
Skills
- Problem-Solving Ability
- Computer Proficiency
- Customer Service
- Sales Expertise
- Order Fulfillment
- Microsoft Word
- Microsoft Excel
- Active Listening
- Report Creation
- Conflict Resolution
Languages
Spanish
Native language
English
Upper intermediate
B2
Additional Information
Active student at the university in Clinical Psychology
Timeline
Customer Service Advisor
CONCENTRIX CVG INTERNATIONAL HOLDING LTD
03.2022 - 02.2023
Customer Service Agent
TELEPERFORMANCE DR
12.2021 - 03.2022
Data Entry Clerk
PRAIA PARTNERS
09.2021 - 12.2021
High School Diploma -
Fray Ramon Pane
Similar Profiles
Tadiwanashe SibandaTadiwanashe Sibanda
Customer Service Representative at Concentrix CVG InternationalCustomer Service Representative at Concentrix CVG International
Zuzanna WołoszynZuzanna Wołoszyn
Ryanair Customer Support With English at Concentrix CVG International Sp. Z O.o.,Ryanair Customer Support With English at Concentrix CVG International Sp. Z O.o.,
Marlyn LauritoMarlyn Laurito
Team Manager at Concentrix CVG PhilippinesTeam Manager at Concentrix CVG Philippines