Brayan Martinez Almanzar
Santo Domingo Norte
Summary
Conscientious about managing customer concerns to last detail. Top-notch abilities in servicing accounts, processing payments and scheduling appointments. Experienced in accurately completing complex paperwork to support customer needs. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Customer Service Advisor
Concentrix
12.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Described product highlights and benefits to help guide purchasing decisions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Maintained 8 minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.
Education
No Degree - Information Technology
Universidad Autonoma De Santo Domingo
High School Diploma -
Liceo Francisco Del Rosario Sanchez
07.2019
Skills
- Report Transcription
- Plates Presentation
- Lotus Notes
- Work Order Preparations
- Escalation Procedures
- Training Development Aptitude
- Documentation
- Shipping and Receiving Understanding
- Problem-Solving Ability
- Credit Card Payment Processing
- CRM Software
- Technical Support and Assistance
- Providing Feedback
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Customer Service Advisor
Concentrix
12.2022 - Current
No Degree - Information Technology
Universidad Autonoma De Santo Domingo
High School Diploma -
Liceo Francisco Del Rosario Sanchez
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