Martin Tharddee Joseph
Santo Domingo Este
Summary
With 4+ years of experience as a Customer Service Representative, my focus is on delivering high-quality work to achieve ultimate client satisfaction. Throughout my career, I consistently excel in establishing and maintaining excellent communication and relationships with clients. Proficient in MS Office, I effectively multitask and handle diverse responsibilities. Known for dependability and exceptional decision-making skills, I am a patient and active listener.
Overview
4
4
years of professional experience
Work History
CSR (Customer Service Representative)
CCD
05.2021 - 05.2022
- Company Overview: Contact Center Dominicana
- I Worked as an appointment scheduler Simonmed
- Scheduled and managed patient appointments for medical consultations and procedures
- Communicated with patients to confirm appointments and provided necessary information
- Coordinated with medical staff to ensure smooth scheduling and operations
- Resolved scheduling conflicts and handled patient inquiries efficiently
- Contact Center Dominicana
Case Manager Specialist
Samsung Electronics of America
07.2022 - Current
- Company Overview: Newtech Global
- I am working as a case Manager Specialist, helping customers with the exchange and refund process for home appliances, making sure they are satisfied
- Managing case files to smoothly handle and resolve customer issues
- Personally, communicating with customers to address their complaints and ensure they receive satisfactory solutions
- Newtech Global
Education
Certificate - Business English And Interpretation
Go One Institute
06-2019
Associate of Arts - Computing
ACAM Professional
01-2018
High School Diploma -
CCU(College Coeurs-Unis)
06-2017
Skills
- Multitasking
- Dynamic agility
- Ability to work under pressure
- Teamwork and collaboration
- Problem-solving skills
- Computer skills
- Excellent communication
- Understanding customer needs
Languages
Haitian Creole, French
Native language
English
Proficient
C2
Spanish
Elementary
A2
Timeline
Case Manager Specialist
Samsung Electronics of America
07.2022 - Current
CSR (Customer Service Representative)
CCD
05.2021 - 05.2022
Certificate - Business English And Interpretation
Go One Institute
Associate of Arts - Computing
ACAM Professional
High School Diploma -
CCU(College Coeurs-Unis)
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