Erick Francisco
santo domingo,01
Summary
Dynamic professional with a proven track record at OUTPLEX, adept in customer service and problem-solving. Excelled in high-volume call environments, leveraging empathy and clear communication to enhance customer satisfaction. Skilled in scheduling appointments and payment processing, consistently achieving project objectives through effective collaboration and technical support.
Overview
9
9
years of professional experience
Work History
Appointment Setter
CCD
Santo Domingo
09.2023 - 09.2024
- Scheduled and confirmed appointments.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Banking Customer Service Representative
OUTPLEX
Santo Domingo
04.2021 - 06.2022
- Monitored and reported suspicious activities to comply with anti-money laundering regulations.
- Transmitted orders to supply cash to meet daily needs.
- Provided financial advice to clients, helping them make informed decisions about savings, loans, and investment products.
- Resolved problems or discrepancies concerning customers' accounts.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Technical Support Representative
ALORICA
Santo Domingo
01.2016 - 11.2018
- Provided technical assistance to customers through phone, email and chat support.
- Updated customer information and account status in the database following each interaction.
- Diagnosed system errors and implemented solutions to resolve them.
Education
High School Diploma -
BELISARIO PEGUERO GUERRERO P.N
Av. Independencia Esq Av. Abraham Lincoln.01-2011
Skills
- Script memorization
- Outbound calling
- Empathy and patience
- Customer rapport
- Scheduling appointments
- High-volume call environments
- Clear communication
- Building rapport
- Customer service
- Problem-solving
- Payment processing
- Setting appointments
Affiliations
- gimnastic
- calisthenics
- books
- gym
Timeline
Appointment Setter
CCD
09.2023 - 09.2024
Banking Customer Service Representative
OUTPLEX
04.2021 - 06.2022
Technical Support Representative
ALORICA
01.2016 - 11.2018
High School Diploma -
BELISARIO PEGUERO GUERRERO P.N
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