Luis Duran
Santo Domingo
Summary
Driven customer service professional with a proven track record at Aura Barbershop, enhancing customer loyalty through empathetic complaint resolution and efficient call management. Skilled in Microsoft Excel and active listening, I excel in translating customer feedback into tangible product improvements, demonstrating a keen ability to solve problems and improve client relations.
Overview
1
1
year of professional experience
Work History
Representante De Servicio al Cliente
Aura Barbershop
11.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Education
Primer Cuatrimestre - Negocios
Universidad Autónoma De Santo Domingo
Av. Alma Mater, Zona Universitaria, Santo Domingo,Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Conflict Resolution
- Microsoft Excel
- Client Relations
- Microsoft Outlook
- Call Center Operations
- Call Management
Timeline
Representante De Servicio al Cliente
Aura Barbershop
11.2023 - Current
Primer Cuatrimestre - Negocios
Universidad Autónoma De Santo Domingo
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