Art
Jude Christina Senatus Gaspard
Pharmaceutical Sales Representative
Santiago De Los Cabarellos,Santiago
Risk comes from not knowing what you are doing.
Warren Buffett
Summary
Client-focused Pharmaceutical Sales Representative with 4 years of providing solutions to practitioners. Solid understanding of formulary system and managed care. Consistently meets and exceeds sales goals.
Knowledgeable and dedicated customer service professional also with extensive experience in Health industry. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
Languages
6
6
years of professional experience
2
2
Certificates
Work History
Customer Service Representative
United Nearshore Operations (UNO) Call Center
Santiago de los cabarellos, Santiago
11.2019 - Current
- Answered constant flow of customer calls.
- Boosted sales revenue by skillfully promoting diverse options.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Entered customer interaction details in software to track requests, document problems and record solutions offered.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Senior Pharmaceutical Sales Representative
Laboratoires 4C (Caribbean Canadian Chemical Company S.A.)
Port-au-Prince, Delmas
03.2017 - 07.2019
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Developed and implemented strategically sound business plans and tactical strategies.
- Managed in-office and field sales call activity to educate and influence customers while building product sales.
- Raised brand awareness through consistent marketing efforts and product campaign launches.
- Consulted with advertising agencies to arrange promotional campaigns in all types of media.
- Researched, negotiated, implemented and tracked advertising and public relations activities.
Customer Service Associate
Société Générale Haïtienne de Cartes de Crédit S.A. (Sogecarte)
Port-au-Prince, Centre-ville
09.2013 - 04.2016
- Achieved and consistently exceeded revenue quota through service promotion during routine calls.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Suggested new procedure to persuade cancelling customers to stay with company.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Education
Bachelor of Arts - Communication Studies
- Professional development completed in Public Relations and Sales psychology
Skills
Complaint resolution
Credit card processing
Report preparation
Administrative support
Stock management
Product promotions
Pharmaceutical sales techniques
Contract negotiations
Customer Relations
Staff Training
Sales expertise
POS systems expert
Medical terminology knowledge
Network development
Strategic Planning
Organization and Time management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Volunteer Work
Travel
Certification
Certified Special Event Professional (CSEP)
Timeline
Customer Service Representative - United Nearshore Operations (UNO) Call Center
11.2019 - Current
Senior Pharmaceutical Sales Representative - Laboratoires 4C (Caribbean Canadian Chemical Company S.A.)
03.2017 - 07.2019
Customer Service Associate - Société Générale Haïtienne de Cartes de Crédit S.A. (Sogecarte)
09.2013 - 04.2016
Notre Dame University - Bachelor of Arts, Communication Studies