Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Mendez
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Jose Mendez

Santo Domingo, Dominican Republic,32

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

Remote

Summary

Dedicated professional focused on enhancing customer satisfaction through effective issue resolution and proactive communication. Thrives in collaborative environments, utilizing feedback to drive continuous improvement in service delivery and operational efficiency.

Overview

12
12
years of professional experience

Work History

Business Center Specialist

Alorica
09.2019 - 02.2026
  • Managed inventory, delivery dates, and return scheduling in back-office role to streamline operations.
  • Resolved reordering issues and addressed customer delivery concerns to ensure satisfaction.
  • Facilitated order tracking and rescheduling for consumers, enhancing their experience.

Customer Support

Teleperformance
01.2016 - 01.2017
  • Implemented customer support best practices, improving response times and customer satisfaction.
  • Implemented innovative solutions to streamline customer support processes and reduce costs.
  • Resolved consumer issues with online order placements for Kohl's products, enhancing customer satisfaction.
  • Offered customer support by directing to designated locations and connecting with specific personnel.

Customer Service

Cocentrix (formerly known as Convergys)
01.2014 - 01.2016
  • Greeted incoming customers and provided customer service support.
  • Provided customer service through effective problem solving techniques.
  • Resolved customer service requests in a timely manner.
  • assisted customers with movie rental transactions, processed machine payments, and resolved issues with promotional codes.

Education

Bachelor's Degree - International Business Relations

Universidad Del Caribe
Santo Domingo, Distrito Nacional, D.R.
01-2019

Broadcaster -

Escuela Nacional de Locucion Prof. Otto Rivera
Santo Domingo, Distrito Nacional, DR
01-2017

English Immersion program -

Ministerio De Educacion Superior Ciencia Y Tecnologia (MESCYT)
Santo Domingo, Dominican Republic
01-2017

Skills

  • Office proficiency
  • Computer systems learning
  • Multitasking
  • Leadership
  • Customer service
  • Team collaboration
  • Communication skills
  • Interpersonal relations

Languages

  • English
  • French
  • Spanish, Native
  • English, Fluent (8/10)
  • French, Basic (5/10)

Timeline

Business Center Specialist

Alorica
09.2019 - 02.2026

Customer Support

Teleperformance
01.2016 - 01.2017

Customer Service

Cocentrix (formerly known as Convergys)
01.2014 - 01.2016

Bachelor's Degree - International Business Relations

Universidad Del Caribe

Broadcaster -

Escuela Nacional de Locucion Prof. Otto Rivera

English Immersion program -

Ministerio De Educacion Superior Ciencia Y Tecnologia (MESCYT)
Jose Mendez