Yoel Soriano Cano
Ens. Luperon,La Republica Dominicana
Summary
Dedicated and reliable Customer Service Representative with a strong background in customer support, business center operations, and appointment coordination. Committed to providing exceptional service, resolving issues efficiently, and ensuring client satisfaction. Eager to contribute my skills and continuously learn new things that enhance both personal growth and the success of the company.
Overview
12
12
years of professional experience
Work History
Business Center Specialist
Samsung Home Appliances
Santo Domingo, REMOTE JOB
05.2019 - 10.2025
- Assisted customers with inquiries and provided information on services.
- Provided excellent customer service to clients over the phone, and emails.
- Trained new staff members on procedures and products, general knowledge.
Appointment Setter
HEADWAY
West Palm Beach, REMOTE JOB
01.2024 - 09.2025
- Scheduled appointments for potential clients utilizing CRM software.
- Managed follow-up calls to ensure client engagement and interest.
Customer Service Representative
FEDEX
DISTRITO NACIONAL, SANTO DOMINGO
08.2015 - 04.2019
- Assisted customers with inquiries and provided product information.
- Processed shipments and managed package tracking efficiently.
- Resolved customer complaints through effective communication and problem-solving.
President of Public Affair committee (student)
SUNY Broome Community College
Binghamton, New York
08.2013 - 05.2015
- Developed strategic initiatives to enhance student engagement and academic success.
Secretary
American Society for Quality ( Student Branch)
Binghamton, New York
08.2013 - 03.2015
- Managed scheduling and coordination of branch meetings and events.
- Assisted in preparing and distributing meeting agendas and minutes.
- Maintained accurate records of membership applications and renewals.
Education
Associate of Applied Science - Quality Assurance
SUNY Broome Community College
New York05-2015
Associate of Applied Science - Liberal Arts
SUNY BROOME COMMUNITY COLLEGE
NEW YORK05-2015
Skills
- Good leadership skills
- Ability to communicate in English and Spanish
- Adaptability
- Computer (intermediate)
- Microsoft Office
- CRM software
- Appointment scheduling
- Time management
- Effective communication
- Attention to detail
- Team collaboration
- Interpersonal skills
- Zendesk
Accomplishments
- Nominated to Phi Theta Kappa
- Chancellors Award
- Presidential List
- Dean List
References
Claudia Bebee, S.E.E.D. Coordinator, 607-778-5260, beebecs@sunyboomee.edu
Timeline
Appointment Setter
HEADWAY
01.2024 - 09.2025
Business Center Specialist
Samsung Home Appliances
05.2019 - 10.2025
Customer Service Representative
FEDEX
08.2015 - 04.2019
President of Public Affair committee (student)
SUNY Broome Community College
08.2013 - 05.2015
Secretary
American Society for Quality ( Student Branch)
08.2013 - 03.2015
Associate of Applied Science - Quality Assurance
SUNY Broome Community College
Associate of Applied Science - Liberal Arts
SUNY BROOME COMMUNITY COLLEGE