Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Erode Esteril

Santo Domingo Este,32

Summary

Detail-oriented and skilled interpreter with over 2 years of experience in English-Haitian Creole & French. Proficient in delivering accurate and culturally sensitive interpretations in diverse settings, including conferences, medical facilities, and community events. Excellent communication skills with a strong commitment to facilitating understanding between parties. Talented interpreter with advanced conversational abilities. Maintains emotion, style and content of speaker's words in translations and familiar with deeper cultural context behind phrases. Professional interpreter with several years of experience helping diverse individuals. Moves easily between languages without missing details. Focused on advancing vocabulary, idiomatic, and cultural understanding with up-to-date knowledge.

Overview

2
2
years of professional experience

Work History

Interpretation English-Haitian Creole &French

One World Global Services
Remote
08.2022 - 08.2024
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.'
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Customer Service Representative

Liveops
03.2022 - 07.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Education

High School Diploma -

COLLEGE DORIL BRUTUS
Port-au-Prince Haiti
07-2018

Skills

  • Consecutive interpretation
  • Interpretation
  • Multitasking Abilities
  • Audio translations
  • Reliability
  • Translate documents
  • Technical translations
  • Problem-solving abilities
  • Medical Translation
  • Professionalism
  • Reading Comprehension
  • Written document translation

Timeline

Interpretation English-Haitian Creole &French

One World Global Services
08.2022 - 08.2024

Customer Service Representative

Liveops
03.2022 - 07.2022

High School Diploma -

COLLEGE DORIL BRUTUS
Erode Esteril