Erode Esteril
Interpreter
Santo Domingo Este
Summary
Detail-oriented and skilled interpreter with over 2 years of experience in English-Haitian Creole. Proficient in delivering accurate and culturally sensitive interpretations in diverse settings, including conferences, medical facilities, and community events. Excellent communication skills with a strong commitment to facilitating understanding between parties.
Overview
1
1
year of professional experience
1
1
Language
Work History
Interpretation
One World Global Services
Columbus, Ohio
08.2023 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Customer Service Representative
Liveops
Miami, Florida
03.2024 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
High School Diploma -
COLLEGE DORIL BRUTUS
Port-au-Prince Haiti 07.2024 - 07.2024
Skills
Customer Service
Customer Relationship Management
Proficient in Haitian Creole & French Strong listening and comprehension abilities Excellent public speaking and presentation skills Cultural competency and awareness Knowledge of industry-specific terminology (eg, medical, legal)
Problem-solving skills
Call Center Customer Service
Appointment Scheduling
Computer Skills
Timeline
High School Diploma -
COLLEGE DORIL BRUTUS
07.2024 - 07.2024
Customer Service Representative
Liveops
03.2024 - 04.2024
Interpretation
One World Global Services
08.2023 - Current
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