Andres Macario
Santo Domingo
Summary
Experienced Bilingual Customer Service Professional with 20 years in customer support, medical and financial interpretation, and technical support. Manages high call volumes and resolves complex inquiries while ensuring compliance with data privacy regulations. Known for strong analytical problem-solving skills and effectiveness in fast-paced, remote settings.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Medical & Financial Interpreter
Teleperformance
01.2026 - Current
- Provide high-accuracy consecutive English-Spanish interpretation for complex medical and financial interactions.
- Interpreted dialogues in real-time during customer interactions.
- Facilitated clear communication between clients and service representatives.
- Maintained strict neutrality and compliance with data privacy regulations to protect sensitive information.
- Utilized translation software to enhance interpretation accuracy.
CEO / Technical Support Specialist
Macam Solutions
01.2016 - Current
- Oversaw daily business operations, managed B2B accounts, and nurtured client relationships to enhance satisfaction.
- Developed strategic initiatives to enhance operational efficiency across multiple departments.
- Led executive team meetings to align organizational goals with market trends.
- Oversaw budget planning and resource allocation for company projects and initiatives.
- Provided technical support by configuring IP networks and troubleshooting CCTV systems to resolve issues efficiently.
Medical Appointment Scheduler
CCD Health
01.2025 - 01.2026
- Scheduled patient appointments using electronic health record systems.
- Coordinated patient appointments, managed demographics, verified insurance eligibility using EMR systems to ensure seamless patient experience.
- Coordinated with medical staff to confirm availability and resolve scheduling conflicts.
- Delivered empathetic customer service for cancellations and follow-ups, enhancing patient satisfaction and retention.
- Managed incoming calls and responded to patient inquiries professionally.
Administrative Communications Manager
Ministry of Agriculture
01.2013 - 02.2016
- Led departmental staff in enhancing internal communication channels for improved collaboration.
- Developed communication strategies to promote agricultural initiatives and programs.
- Coordinated public outreach campaigns to engage stakeholders and the community.
- Created informative content for newsletters, social media, and press releases.
- Coordinated daily operations and administrative workflows in Communications Division to ensure seamless functionality.
Education
MBA - Business Administration
Universidad del Caribe (UNICARIBE)
Santo Domingo DR 07.2001 - 12.2005
Certificate - Accounting
INFOTEP
Santo Domingo, OesteEnglish - English Graduate
Perfect Academy
Santo Domingo DR Skills
- Medical terminology
- Customer Support
- Retention
- CRM Systems
- Data Entry
- IT Troubleshooting
- IP Networking
- Conflict Resolution
- Active Listening
- Remote Work Modality
Languages
Native, Advanced / Bilingual
Timeline
Medical & Financial Interpreter
Teleperformance
01.2026 - Current
Medical Appointment Scheduler
CCD Health
01.2025 - 01.2026
CEO / Technical Support Specialist
Macam Solutions
01.2016 - Current
Administrative Communications Manager
Ministry of Agriculture
01.2013 - 02.2016
MBA - Business Administration
Universidad del Caribe (UNICARIBE)
07.2001 - 12.2005
Certificate - Accounting
INFOTEP
English - English Graduate
Perfect Academy