Hi, I’m
ANDREA G. RODRIGUEZ
Santo Domingo,Distrito Nacional
Summary
Associate Communications Specialist with 3 years of experience, excelling in individual and AI-assisted content creation, and software technical writing. Demonstrates strong bilingual communication skills and a diligent approach to cross-cultural interactions. My academic ambition, plus my work experience, come together to create an adept in the skills of speech and vocabulary in the spoken and written language. (ENG-SPA)
Work History
9 Pack Software
Software Technical Writer
Job overview
- Authored and standardized user guides, release notes, and FAQs using company style guides and templates.
- Collaborated with engineers, product, and support to gather requirements and validate accuracy.
- Translated complex technical concepts into clear, user-friendly documentation to improve product adoption.
- Ensured compliance with industry standards by monitoring regulatory changes and updating content.
- Documented end-to-end workflows in the internal wiki to accelerate onboarding for new hires.
- Created detailed SOPs across departments to streamline internal processes.
OutPLEX
AI Bot Tuner
Job overview
- Reviewed and refined AI responses for factual accuracy and policy adherence.
- Flagged knowledge gaps and systemic issues, contributing to improved response accuracy.
- Annotated conversation logs with detailed feedback to train models on nuanced, multi-step queries.
- Collaborated cross-functionally to expand the AI knowledge base with new products, services, and policies.
- Analyzed customer feedback trends to prioritize improvements and reduce friction.
Thryv
Associate Content Specialist
Job overview
- Produced original, bilingual social content for English- and Spanish-speaking markets.
- Wrote and edited posts using a mix of original copy and AI-assisted templates across diverse industries: Plumbing, home improvement, systems maintenance, photography, tattoos, pottery, yoga, painting, gardening, renovations, construction, professional cleaning.
- Curated on-brand visuals from major stock libraries to enhance message clarity and impact.
- Ensured cultural relevance and brand consistency across platforms.
Castle Center Solutions
Interpreter (ENG-SPA)
Job overview
- Utilized linguistic skills to bridge language gaps, improving overall efficiency and productivity.
- Streamlined ENG-SPA translations, enhancing team workflows and client interactions.
Teleperformance DR
Interpreter
Job overview
- Resolved language barriers, significantly enhancing client satisfaction and multicultural understanding.
- Supported diverse client needs through precise interpretation, fostering effective communication.
- Aided diverse client needs with precise language interpretation, enhancing dialogue.
Concentrix DR
Bilingual Representative
Job overview
- Handled customer inquiries and resolved issues, achieving high customer satisfaction rates.
- Assisted bilingual clients, improving communication and service quality.
- Thrived in a dynamic environment, promoting positive customer interactions.
Teleperformance DR
Re-voicing agent
Job overview
- Facilitated communication for hard of hearing individuals via live telephone call captioning.
- Enhanced user experience by accurately transcribing audio, leading to improved accessibility.
- Utilized specialized software to ensure real-time accuracy and clarity in captions.
Teleperformance DR
Bilingual Representative
Job overview
- Efficiently managed bilingual communication, enhancing customer satisfaction and retention.
- Boosted customer satisfaction through proficient bilingual support.
Industrias Nigua C. p. A.
Summer internship
Job overview
- Organization and classification of archives; Manufacture industry.
Education
CENTUSanto Domingo, Dominican Republic
Technical-Vocational Training from Social Communications And Journalism
CENTUSanto Domingo, Dominican Republic
Vocational Training from Spanish Redaction And Orthography
JPDocu School of Technical Writers
Software documentation redaction training
Udemy
Techs writers master class
Instituto de Formacion Tecnico Profesional (INFOTEP)Pedro Brand
Technical-Professional Training from IT
Centro Educativo Integral Hermanas MirabalPedro Brand
Technical Education High School from IT
UNAPEC School of LanguagesSanto Domingo
English as a foreign language
Skills
- Translation quality assurance
- Report writing
- Microsoft Office Suite
- Professionalism and etiquette
- Tech-Savvy
- Outstanding verbal and written communication
- Dependable and reliable
- Visual content curation
- AI assisted content generation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
- Kiera, Hammond, +1 940-902-0304
- Luis, Mercedes, +1 829-957-7687