Andrea G. Rodriguez Prenza
Associate Communications Specialist
Santo Domingo,Provincia de Santo Domingo
Summary
Associate Communications Specialist with 3 years of experience, excelling in individual and AI-assisted content creation, digital marketing, and software technical writing. Demonstrates strong bilingual communication skills and a diligent approach to cross-cultural interactions. Passionate about leveraging innovative strategies to drive audience engagement and enhance brand presence. My academic ambition, plus my work experience, come together to create an adept in the skills of speech and vocabulary in the spoken and written language. (ENG-SPA)
Overview
3
3
years of professional experience
Work History
Summer internship
Industrias Nigua C. p. A.
- Organization and classification of archives; Manufacture industry
Bilingual Representative
Teleperformance DR
- Efficiently managed bilingual communication, enhancing customer satisfaction and retention.
- Boosted customer satisfaction through proficient bilingual support.
Re-voicing agent
Teleperformance DR
- Facilitated communication for hard of hearing individuals via live telephone call captioning.
- Enhanced user experience by accurately transcribing audio, leading to improved accessibility.
- Utilized specialized software to ensure real-time accuracy and clarity in captions.
Bilingual Representative
Concentrix DR
- Handled customer inquiries and resolved issues, achieving high customer satisfaction rates.
- Assisted bilingual clients, improving communication and service quality.
- Thrived in a dynamic environment, promoting positive customer interactions.
Interpreter
Teleperformance DR
- Analyzed complex data for clients, improving communication accuracy and client satisfaction.
- Resolved language barriers, significantly enhancing client satisfaction and multicultural understanding.
- Supported diverse client needs through precise interpretation, fostering effective communication.
- Aided diverse client needs with precise language interpretation, enhancing dialogue.
Interpreter (ENG-SPA)
Castle Center Solutions
- Utilized linguistic skills to bridge language gaps, improving overall efficiency and productivity.
- Streamlined ENG-SPA translations, enhancing team workflows and client interactions.
Associate Content Specialist
Thryv
10.2022 - 10.2024
- Created original content for diverse social media profiles across different background for 3 different English speaking and Spanish speaking countries.
- Created and edited social media posts utilizing original and customizable AI posts for industries included but not limited to:
- -Plumbing, home improvement, systems maintenance.
- -Photography, tattoos, pottery, yoga, painting, gardening.
- -Renovations, construction, professional cleaning.
- Selected appropriate visual content from one of the world's biggest and most famous online picture libraries.
- Pioneers targeted digital content strategies, boosting engagement in diverse markets.
- Drives strong audience growth by curating compelling visual and textual content.
- Meticulously selects images and crafts posts to enhance brand presence effectively.
- Passionately develops content across multiple platforms, ensuring cultural relevance.
Software Technical Writer
9 Pack Software
05.2025 - Current
- Maintained consistency across company documents by adhering to established style guidelines and templates.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
- Ensured regulatory compliance by keeping abreast of industry standards and updating documentation accordingly.
- Coordinated with subject matter experts to ensure the accuracy of technical content in documentation projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carefully documented technical workflows in private wiki for education of newly hired employees.
- Streamlined internal processes by creating detailed standard operating procedures for various departments.
Education
Technical Education High School - IT
Centro Educativo Integral Hermanas Mirabal
Technical-Professional Training - IT
Instituto de Formacion Tecnico Profesional (INFOTEP)
ASc - Biological Sciences
Universidad Autónoma de Santo Domingo
Quick start to software documentation - undefined
JPDocu School of Technical Writers
Techs writers master class - undefined
Prof Janet Underwood through Udemy
German as a foreign language - undefined
Embassy of the Federal Republic of Germany
English as a foreign language - undefined
UNAPEC School of Languages
Skills
- Quick learner
- Translation quality assurance
- Report writing
- Multitasking and organization
- Microsoft Office Suite
- Outstanding communication skills
- Professionalism and etiquette
- Spreadsheet tracking
- Tech-Savvy
- Verbal and written communication
- Dependable and reliable
- Visual content curation
- AI assisted content generation
References
Kiera, Hammond, 940-902-0304, Thryv, US
Timeline
Software Technical Writer
9 Pack Software
05.2025 - Current
Associate Content Specialist
Thryv
10.2022 - 10.2024
Summer internship
Industrias Nigua C. p. A.
Bilingual Representative
Teleperformance DR
Re-voicing agent
Teleperformance DR
Bilingual Representative
Concentrix DR
Interpreter
Teleperformance DR
Interpreter (ENG-SPA)
Castle Center Solutions
Technical-Professional Training - IT
Instituto de Formacion Tecnico Profesional (INFOTEP)
ASc - Biological Sciences
Universidad Autónoma de Santo Domingo
Quick start to software documentation - undefined
JPDocu School of Technical Writers
Techs writers master class - undefined
Prof Janet Underwood through Udemy
German as a foreign language - undefined
Embassy of the Federal Republic of Germany
English as a foreign language - undefined
UNAPEC School of Languages
Technical Education High School - IT
Centro Educativo Integral Hermanas Mirabal
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