Dedicated customer Agent professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
Anabel Toribio
Customer Care
Santiago De Los Caballeros
Summary
Overview
23
years of professional experience
17
years of post-secondary education
3
Languages
Work History
Lionbridgeusa
Spanish Interpreter
02.2021 - 07.2023
Job overview
- Maintained message content, tone, and emotion as closely as possible.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through phone to facilitate communication between parties unable to meet in person.
Cyracom InternationalSantiago
Spanish Interpreter
01.2021 - 07.2023
Job overview
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained message content, tone, and emotion as closely as possible.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Communicated with clients to understand interpreting needs and provide best service possible.
United Nearshore Operations (UNO)Santiago
Email Representative
02.2019 - 08.2020
Job overview
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
- Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs.
- Researched customer inquiries using modern technology and proactively improved internal processes.
Data VimentcaSantiago De Los caballeros
Call Center Agent Western Union
01.2018 - 04.2019
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Hotel Cataloia RoyalBavaro
Hostess
01.2013 - 12.2017
Job overview
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
- Assisted managers with quickly resolving office related issues,and organizing candidates resumes for interviews.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations and communicated changes to guests.
01.2001 - 01.2015
Job overview
- Training area concierge hotel catalonia
Altagracia Iglesias De LoraSantiago
tecnico
01.2006 - 01.2007
Job overview
Escuela Anacaona AlmonteSantiago
01.2007 - 01.2006
Job overview
Education
Anacaona AlmonteSantiago De Los Caballeros
09.2000 - 06.2007
University Overview
Politecnico Altagracia Iglesias De LoraSantiago De Los Caballeros
from Technician Nurse
09.2007 - 06.2017
University Overview
Skills
High-volume call centers
Customer support
Problem-solving skills
Customer service optimization
Verbal and written communication
Documentation and reporting
Effective Multitasking
Teamwork and flexibility
Proactive team player
Responsible and reliable
Timeline
Spanish Interpreter
Lionbridge
02.2021 - 07.2023
Spanish Interpreter
Cyracom International
01.2021 - 07.2023
Email Representative
United Nearshore Operations (UNO)
02.2019 - 08.2020
Call Center Agent Western Union
Data Vimentca
01.2018 - 04.2019
Hostess
Hotel Cataloia Royal
01.2013 - 12.2017
Politecnico Altagracia Iglesias De Lora
from Technician Nurse
09.2007 - 06.2017
Escuela Anacaona Almonte
01.2007 - 01.2006
tecnico
Altagracia Iglesias De Lora
01.2006 - 01.2007
01.2001 - 01.2015
Anacaona Almonte
09.2000 - 06.2007