Marian Castillo Cuevas
Customer Service
Santo Domingo
Summary
Dynamic Spanish Interpreter and Administrative Assistant with a proven track record at Multisector Business Group. Expert in confidentiality practices and verbal communication, enhancing client interactions and ensuring accurate translations. Successfully developed a comprehensive glossary, improving project consistency, while fostering strong customer relations and resolving conflicts with empathy.
Overview
4
4
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Spanish Interpreter
Freelance
12.2022 - Current
- Developed a comprehensive glossary of industry-specific terms to improve translation accuracy and consistency across projects.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone, and emotion as closely as possible.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
Administrative Assistant
Multisector Business Group
01.2025 - 07.2025
- Managed calendars and coordinated daily activities across four companies.
- Received, organized, and distributed packages; delivered documents or shipments to external companies when needed.
- Designed and redesigned projects, presentations, and visual materials using Canva and other digital platforms.
- Assisted in the preparation, review, and organization of legal documents.
- Registered new companies and maintained updated corporate information.
- Managed and logged national and international shipments.
- Performed basic accounting tasks: expense tracking, invoice control, and financial organization.
- Supervised office operations to ensure a clean, functional, and organized workspace.
- Handled light cleaning tasks, restocked materials, and monitored inventory.
- Greeted and assisted visitors, suppliers, and clients.
- Ensured smooth workflow and daily administrative support across all business areas.
Customer Service Representative
CCD
05.2023 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Managed over 100 customer calls per day
Customer Service Agent
Amiko Capital Humano
04.2022 - 03.2023
- Managed high-volume patient interactions via phone and messaging, utilizing the Athenahealth platform to schedule appointments, process registrations, and resolve inquiries, consistently meeting performance targets.
- Applied HIPAA guidelines to ensure strict confidentiality and security of all patient records and personal health information.
- De-escalated tense situations with irate customers by employing active listening and empathy, restoring customer confidence and preventing complaints from escalating.
- Streamlined the patient check-in process by proactively preparing charts and verifying information, reducing average handle time by [mention a percentage or time if you know it, e.g., 10%].
- Collaborated with a team of agents and medical staff to ensure a seamless and positive patient experience from initial contact to post-visit follow-up.
Education
Associate of Science - School of Economic And Social Sciences
Autonomous University of Santo Domingo
Santo Domingo, Dominican Republic 05.2001 -
No Degree - HIPAA Compliance & Patient Care Certification
EDAPP
Santo Domingo, Dominican Republic 05.2001 -
No Degree - Office And Internet Program Manager Certification
INFOTEP
Santo Domingo, Dominican Republic 05.2001 -
Skills
Advanced proficiency in English and Spanish (spoken and written)
Certification
Emotional Intelligence and Workplace Stress Management
Timeline
Administrative Assistant
Multisector Business Group
01.2025 - 07.2025
Supervision and Training Techniques
05-2024
Emotional Intelligence and Workplace Stress Management
04-2024
Customer Service Representative
CCD
05.2023 - 12.2024
Spanish Interpreter
Freelance
12.2022 - Current
Customer Service Agent
Amiko Capital Humano
04.2022 - 03.2023
Associate of Science - School of Economic And Social Sciences
Autonomous University of Santo Domingo
05.2001 -
No Degree - HIPAA Compliance & Patient Care Certification
EDAPP
05.2001 -
No Degree - Office And Internet Program Manager Certification
INFOTEP
05.2001 -