Marian Castillo Cuevas
Customer Service
Santo Domingo
Summary
Dynamic Spanish Interpreter and Administrative Assistant with a proven track record at Multisector Business Group. Expert in confidentiality practices and verbal communication, enhancing client interactions and ensuring accurate translations. Successfully developed a comprehensive glossary, improving project consistency, while fostering strong customer relations and resolving conflicts with empathy.
Overview
4
4
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Spanish Interpreter
Freelance
12.2022 - Current
- Developed a comprehensive glossary of industry-specific terms to improve translation accuracy and consistency across projects.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone, and emotion as closely as possible.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
Administrative Assistant
Multisector Business Group
01.2025 - 07.2025
- Managed calendars and coordinated daily activities across four companies.
- Received, organized, and distributed packages; delivered documents or shipments to external companies when needed.
- Designed and redesigned projects, presentations, and visual materials using Canva and other digital platforms.
- Assisted in the preparation, review, and organization of legal documents.
- Registered new companies and maintained updated corporate information.
- Managed and logged national and international shipments.
- Performed basic accounting tasks: expense tracking, invoice control, and financial organization.
- Supervised office operations to ensure a clean, functional, and organized workspace.
- Handled light cleaning tasks, restocked materials, and monitored inventory.
- Greeted and assisted visitors, suppliers, and clients.
- Ensured smooth workflow and daily administrative support across all business areas.
Customer Service Representative
CCD
05.2023 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Managed over 100 customer calls per day
Customer Service Agent
Amiko Capital Humano
04.2022 - 03.2023
- Managed high-volume patient interactions via phone and messaging, utilizing the Athenahealth platform to schedule appointments, process registrations, and resolve inquiries, consistently meeting performance targets.
- Applied HIPAA guidelines to ensure strict confidentiality and security of all patient records and personal health information.
- De-escalated tense situations with irate customers by employing active listening and empathy, restoring customer confidence and preventing complaints from escalating.
- Streamlined the patient check-in process by proactively preparing charts and verifying information, reducing average handle time by [mention a percentage or time if you know it, e.g., 10%].
- Collaborated with a team of agents and medical staff to ensure a seamless and positive patient experience from initial contact to post-visit follow-up.
Education
Associate of Science - School of Economic And Social Sciences
Autonomous University of Santo Domingo
Santo Domingo, Dominican Republic 05.2001 -
No Degree - HIPAA Compliance & Patient Care Certification
EDAPP
Santo Domingo, Dominican Republic 05.2001 -
No Degree - Office And Internet Program Manager Certification
INFOTEP
Santo Domingo, Dominican Republic 05.2001 -
Skills
Advanced proficiency in English and Spanish (spoken and written)
Consecutive and simultaneous interpretation
Active listening and fast comprehension
Accurate message transfer without added or omitted details
Clear diction and professional tone
Ability to neutralize accent when required
Proficient with remote interpreting platforms (VoIP, call systems, virtual call centers)
Skilled in using USB-wired headsets and Windows/Mac systems
Ability to navigate multiple software tools while interpreting
Fast note-taking and strong typing speed
Certification
Emotional Intelligence and Workplace Stress Management
Timeline
Administrative Assistant
Multisector Business Group
01.2025 - 07.2025
Supervision and Training Techniques
05-2024
Emotional Intelligence and Workplace Stress Management
04-2024
Customer Service Representative
CCD
05.2023 - 12.2024
Spanish Interpreter
Freelance
12.2022 - Current
Customer Service Agent
Amiko Capital Humano
04.2022 - 03.2023
Associate of Science - School of Economic And Social Sciences
Autonomous University of Santo Domingo
05.2001 -
No Degree - HIPAA Compliance & Patient Care Certification
EDAPP
05.2001 -
No Degree - Office And Internet Program Manager Certification
INFOTEP
05.2001 -