Microsoft Suite
Zanetti Hyppolite
Student
Santo Domingo,01
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Sales Representative
Family Business
01.2018 - 04.2019
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Trained and mentored new sales representatives.
- Leveraged data-driven insights from market research to inform decision-making during client presentations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
English Interpreter
Volunteer Work
05.2016 - 07.2017
- Strengthened cross-cultural relationships by delivering culturally-sensitive interpretations to diverse audiences.
- Provided professional translation services for various written materials, ensuring accuracy and consistency throughout the documents.
- Served as a linguistic consultant for colleagues, offering support and guidance on challenging interpretation assignments.
- Created detailed reports on accuracy of translated documents.
- Maintained message content, tone, and emotion as closely as possible.
- Reviewed, edited and proofread translated documents for accuracy.
Customer Service Representative
Moulin Sur Mer
01.2013 - 03.2014
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Trained new personnel regarding company operations, policies and services.
- Implemented and developed customer service training processes.
Education
Comptability -
University of Port - Au - Prince
05.2001 -
High School Diploma -
Ecenfach
05.2001 -
Skills
Account Servicing
undefinedSoftware
Slack
Timeline
Sales Representative
Family Business
01.2018 - 04.2019
English Interpreter
Volunteer Work
05.2016 - 07.2017
Customer Service Representative
Moulin Sur Mer
01.2013 - 03.2014
Comptability -
University of Port - Au - Prince
05.2001 -
High School Diploma -
Ecenfach
05.2001 -
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