Zahira Difo
Administrative Coordinator / Account Manager
Moca
Summary
I am an Administrative Coordinator / Account Manager with 15+ years of experience in customer service and BPO. Iam an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Account Manager
Synergies First Dominican Services
06.2023 - Current
- Plan personal logistics, quotations, financial, material, technological and other resources necessary for the start-up of new projects.
- Facilitate effective and appropriate communication between departments and support services staff within companies.
- Develop and maintain customer rapport resulting in a high level of understanding to ensure customer satisfaction.
- Analyze the performance of the business units and teams under your responsibility.
- Analyze the causes of problems and develop corrective and preventive action plans.
- Develop, increase and maintain positive employee experience, morale and job satisfaction.
- Maintain communication with senior management regarding performance and other key performance indicators.
- Manage the support of services including the planning, development, implementation and maintenance of one or more accounts.
- Continuously monitor and supervise the key performance indicators of the accounts under his/her responsibility, providing written reports on them to my superior.
- Plan holidays for the staff of the projects under my responsibility.
- Performs profit analysis of the business units under my responsibility.
Administrative Coordinator
Synergies First Dominican Services
10.2020 - Current
- Manage and direct phone calls and email inquiry
- Maintain physical and digital records of employees
- Schedule internal and external meetings
- Distribute incoming mail
- Manage and place orders for office supplies
- Process and report on office expenses
- Organize trips / lunch meetings
- Organize company documents in filing systems
- Respond to inquiries from employees and customers (by email, by phone or in person)
- Prepare presentations, spreadsheets and reports
- Update office policies as needed
- Operate work and schedule assignments
- Ensure that staff follow company & production guidelines.
Operation Supervisor / Lead
Synergies First Dominican Services
01.2013 - 01.2020
- Processed a range of documentation and entered information into databases
- Answered calls, responded to emails, and spoke with clients face-to-face
- Proactively participated in meetings and helped create new practices
- Handled customer complaints with empathy and composure
- Trained, coached, and supervised new staff members
- Helped management to identify workflow issues and find solutions
- Supervised and delegated tasks to a team of [10+] people.
Education
Associate Degree -
Universidad Abierta Para Adultos (UAPA)
Santiago de los Caballeros, Dominican Republic 01.2016 - 05.2020
Skills
Proactive
Customer-oriented
Team player
Organizational skills
Interpersonal skills
Teamwork
Leadership
Office administration
Adaptability
Analytical reasoning
Proactivity / Initiative
Commitment
Project management
Customer orientation
Discretion
Timeline
Account Manager
Synergies First Dominican Services
06.2023 - Current
Administrative Coordinator
Synergies First Dominican Services
10.2020 - Current
Associate Degree -
Universidad Abierta Para Adultos (UAPA)
01.2016 - 05.2020
Operation Supervisor / Lead
Synergies First Dominican Services
01.2013 - 01.2020
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