Zachary Pierre M Jean Simon

Student

Santo Domingo

Summary

Mechanical engineering student dedicated to the fire protection sector with more than 2 years of experience in conceptualization, design, planning, execution of fire protection systems, always applying NFPA and regional standards. Have a clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion. Eager to learn, enjoy overcoming challenges, have a genuine interest in project engineering also in customer services and making organizations successful.

Overview

years of professional experience

Certifications

Languages

Work History

Customer Services Representatives

Alorica

01.2022 - Current

Responded to customer inquiries and complaints in professional, knowledgeable, and timely manner
Analyzed customer needs and provided solutions to meet customer requirements
Built relationships with customers to ensure service excellence and satisfaction
Developed strategies to reduce customer wait times and increase customer satisfaction
Communicated with clients and customers to gather, provide and share updated information on products and services.

Project Engineer

FirePro

08.2021 - Current

Managed/oversaw the design and development of complex engineering projects from conception to completion
Project manager with a proven track record of working with fire protection services.
Coordinated with the Project Manager to ensure projects are completed on time and within budget, also I coordinate with the technician to complete the project on time, also with the client for the permission before we start working in an area.
Prepared detailed project reports and presentations to communicate progress
Ensured all work complied with relevant engineering standards, codes, and regulations
Increased project efficiency by streamlining processes and implementing innovative solutions.
Evaluated new technologies for implementation into current projects, increasing overall success rates.
Monitored installation of materials and equipment for compliance with drawings and specifications.

Customer Services Representatives

Vimenca

05.2019 - 07.2021

Responded to customer inquiries and complaints in a professional, knowledgeable, and timely manner
Analyzed customer needs and provided solutions to meet customer requirements
Built relationships with customers to ensure service excellence and satisfaction
Developed strategies to reduce customer wait times and increase customer satisfaction