Microsoft Word
Yvanna Marcano
Business Administration
Allentown
Summary
Dynamic HR Analyst with a proven track record at Electricity Distribution, enhancing work productivity and talent management. Skilled in compensation analysis and training development, I've led teams to exceed sales targets by implementing innovative techniques. Known for fostering positive environments and mentoring, my approach has consistently improved team performance and customer satisfaction.
Overview
5
5
years of professional experience
2
2
Languages
6
6
years of post-secondary education
Work History
Human Resources Analyst
Electricity Distribution
09.2022 - Current
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Helped solve diverse program problems with in-depth analysis.
- Recommended process improvements to continually identify, analyze, and fix constraints and challenges.
Sales Administrative Coordinator
Alorica
Santo Domingo, Nacional
06.2021 - 09.2022
- Contributed to territory expansion initiatives through diligent prospecting efforts that uncovered new business opportunities.
- Enhanced communication between sales team members and clients, ensuring prompt and accurate responses to inquiries.
- Handled sensitive financial data such as expense reports and commission payments, ensuring accurate processing in a timely manner.
Sales Representative Team Leader
Veltrex
Santo Domingo, Nacional
11.2019 - 06.2021
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Set and achieved company defined sales goals.
Education
BBA - Business Administration
Autonomous University of Santo Domingo
Dominican Republic 01.2015 - 12.2020
Skills
Training and mentoring
Software
Microsoft Excel
Microsoft Power Point
Microsoft Teams
Timeline
Human Resources Analyst
Electricity Distribution
09.2022 - Current
Sales Administrative Coordinator
Alorica
06.2021 - 09.2022
Sales Representative Team Leader
Veltrex
11.2019 - 06.2021
BBA - Business Administration
Autonomous University of Santo Domingo
01.2015 - 12.2020
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