Yuritza Taveras
5420 NW 114th Ave,Florida
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts, maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
4
4
years of professional experience
Work History
Medical Assistant
DR. JUANA POLANCO(POLICLINICO UNION)
NAGUA, MTS, DR.
02.2024 - 08.2024
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Front Desk Medical Receptionist
ULTRASONONAGUA
NAGUA, MTS, Dominican Republic
05.2023 - 12.2023
- Coordinated patient referrals and insurance authorizations.
- Scheduled patient appointments for medical services.
- Updated patient information in computer databases regularly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered emails and incoming calls, responding to inquiries from patients and other medical offices.
- Ordered and maintained supply inventory for medical office.
- Organize and prepare the sonography equipment and the entire office for the arrival of the patient.
- Enter medical reports.
- Organized office space, including ordering supplies, setting up equipment, and ensuring cleanliness of work area.
- Optimizing patient satisfaction, provider time and treatment room utilization.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Dental Receptionist
Centro de Especialidades Medicas Dra. Nadiuska Garcia
NAGUA, MTS. Dominican Republic
06.2022 - 02.2023
- Greeted patients, verified insurance information and collected copays.
- Scheduled appointments, managed patient records and updated medical histories.
- Prepared and maintained accurate medical charts for each patient visit.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Maintained a clean reception area by restocking supplies, cleaning furniture surfaces and vacuuming carpets.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Oversaw inventory purchases, restocking, and organization.
Customer Service Representative
Loman Distributors
DORAL , FLORIDA
10.2021 - 04.2022
- Created and implemented strategies for increasing sales of products in the assigned region.
- Developed and managed relationships with existing customers to ensure customer satisfaction.
- Maintained accurate records of customer orders, invoices, product availability, and delivery schedules.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Oversaw inventory purchases, restocking, and organization.
- Answered inbound calls, chats and emails to facilitate customer service.
- Cleaned work surfaces, tools, and equipment according to established guidelines using approved cleaning agents.
Team Member
Chick Fil A
DORAL , FLORIDA
01.2021 - 07.2021
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Informed customers of daily specials and menu changes.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Brought food and beverages to the table in a timely manner.
- Ensured that all restaurant safety guidelines were followed at all times.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
Education
High School Diploma -
COLEGIO NUEVA LUZ
NAGUA, DR05-2020
Skills
- Insurance Verification
- Patient Relations
- Mail Management
- Patient Scheduling
- Appointment management
- Microsoft Office
- Paperwork coordination
- Attention to detail
- Team work
- Problem Solving
- Interpersonal Communication
- Technical Skills
- Active Listening
- Clear communication
- HIPAA Compliance
Languages
Spanish
First Language
English
Proficient (C2)
C2
Custom
HOBBIES:
Gym
Meditation
Sing
Makeup
Read
Timeline
Medical Assistant
DR. JUANA POLANCO(POLICLINICO UNION)
02.2024 - 08.2024
Front Desk Medical Receptionist
ULTRASONONAGUA
05.2023 - 12.2023
Dental Receptionist
Centro de Especialidades Medicas Dra. Nadiuska Garcia
06.2022 - 02.2023
Customer Service Representative
Loman Distributors
10.2021 - 04.2022
Team Member
Chick Fil A
01.2021 - 07.2021
High School Diploma -
COLEGIO NUEVA LUZ
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