Yunior Ramirez Carrasco
Santo Domingo Este
Summary
Proven expertise in technical troubleshooting and customer service excellence, demonstrated during tenure at Teleperformance. Skilled in resolving high-stress situations, ensuring customer loyalty through empathetic engagement. Achieved satisfactory resolutions in escalated calls, enhancing company reputation. Mastery in remote support and appointment scheduling underlines a commitment to operational excellence and client satisfaction.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
Concentrix
05.2021 - 05.2024
Customer Service Representative
Concentrix
09.2019 - 11.2020
Customer Service Representative
AZODR
05.2019 - 08.2019
Customer Service Representative
Teleperfomance
06.2016 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
No Degree - Informatics
ITSC
Santo Domingo, Dominican Republic11.2025
English By Immersion -
Instituto Cultural Dominico Americano
Santo Domingo12.2015
High School Diploma -
Liceo Tecnico Manuel Del Cabral
Santo Domingo, Dominican Republic07.2009
Skills
- Technical Troubleshooting
- Technical Support
- Product Troubleshooting
- Remote Support
- Customer service expert
- Appointment Scheduling
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Technical Support Representative
Concentrix
05.2021 - 05.2024
Customer Service Representative
Concentrix
09.2019 - 11.2020
Customer Service Representative
AZODR
05.2019 - 08.2019
Customer Service Representative
Teleperfomance
06.2016 - 12.2018
No Degree - Informatics
ITSC
English By Immersion -
Instituto Cultural Dominico Americano
High School Diploma -
Liceo Tecnico Manuel Del Cabral
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