Yuly Vasquez Melgen
AML Analyst Specializing In EDDU | Diligently Ensuring Compliance & Mitigating Financial Risks.
Santo Domingo Este
Summary
Experienced AML Analyst specializing in EDDU. Diligently ensures compliance and mitigates financial risks. Proven expertise in investigating complex financial structures, identifying high-risk factors, and ensuring regulatory compliance. Strong background in risk assessments, detecting suspicious activities, and drafting comprehensive reports to support risk mitigation efforts. Versatile professional with a solid foundation in customer service, team leadership, and quality assurance across multiple industries.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
EDDU ECR Senior Analyst
Scotia GBS
5 2023 - 10.2024
- Led enhanced due diligence (EDD) investigations for large corporate clients, analyzing complex ownership structures, financial activities, and potential legal risks to identify high-risk factors and ensure compliance with AML/KYC regulations.
- Authored detailed EDD reports summarizing findings, risk assessments, and red flags, ensuring accuracy and clarity in line with internal standards and regulatory requirements.
EDDU ECR Analyst
Scotia GBS
3 2023 - 4 2024
- Conduct comprehensive Enhanced Due Diligence (EDD) reviews on high-risk clients, ensuring alignment between client profiles and transactional behavior.
- Utilize advanced investigative techniques and tools to identify potential money laundering activities and suspicious transactions.
- Collaborate closely with cross-functional teams to assess and mitigate AML risks, providing recommendations for enhanced monitoring and controls.
Operation Supervisor
Teleperformance
05.2022 - 12.2022
- Responsible for overseeing a group of people as they assist customers; also, trains, coaches, and mentors’ employees on how to deliver the best customer service possible
- Follow financial assumptions while executing day-to-day operation
- Report weekly performance to ACM
- Supervise and report fraudulent activities such as but not limited: illegal transactions, inappropriate changes, released calls and login-logout
Quality Assurance Analyst
Teleperformance
01.2018 - 05.2022
- Responsible for evaluating associates on client-specific criteria and motived employees with high standards around client expectations
- Escalate and communicate detailed information about the interactions monitored by the Operations and Quality coordinator
- Identify negative behaviors and send out audits/flags to ensure that Customer satisfaction and internal procedures are not going to be affected
- Organize calibration sessions with team leaders, managers, and clients
Backup Product Training Specialist
Teleperformance
11.2020 - 01.2021
- Deliver customer service and product training, develop learning plans and strategies
- Manage different leaning styles and adapt the information to the new hire's capabilities
Customer service representative
Teleperformance
01.2017 - 01.2018
- Ensuring customer satisfaction and assisting them with issues related to their health plan or food service
Human Resources Intern
Comedores Económicos del Estado
1 2019
- Provide administrative support to the HR department
- Update the internal databases with new employee information like contact details and employment forms
Education
Bachelor of Science - Industrial Psychology
Universidad O&M
Santo Domingo Este, Dominican Republic 01.2016 - 12.2020
Skills
Anti-Money Laundering (AML) Compliance
Enhanced Due Diligence (EDD) Investigations
KYC (Know Your Customer) Compliance
Customer Service Management
Team Leadership & Supervision
Quality Assurance & Control
AML Regulations Knowledge
Websites
Certification
Anti Money Laundering & Countering of Terrorist Financing
Additional trainings
- Human Resources Management, CAES | Capacitación, 05/2019
- Jump QA – Jump Supervisor, Teleperformance
- Microsoft Office, INFOTEP
- Customer Service, INFOTEP
- Company Identification, INFOTEP
- Basic and Intermediate Excel, INFOTEP
- Leadership, Capacítate para el empleo
- ICDA – Dominico Americano
- English immersion program 2017
References
- Manuel Sosa, (829) 765-2007
- Franchesca Peralta, (849) 274-4792
- Idelssi Eusebio, (809) 803-4205
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Excel Intermediate
10-2023
Human Resources Planning and Organization
05-2023
Anti Money Laundering & Countering of Terrorist Financing
01-2023
Operation Supervisor
Teleperformance
05.2022 - 12.2022
Backup Product Training Specialist
Teleperformance
11.2020 - 01.2021
Emotional Intelligence in Business Management
08-2020
Strategic Human Resources Management
10-2019
Quality Assurance Analyst
Teleperformance
01.2018 - 05.2022
Customer service representative
Teleperformance
01.2017 - 01.2018
Bachelor of Science - Industrial Psychology
Universidad O&M
01.2016 - 12.2020
EDDU ECR Senior Analyst
Scotia GBS
5 2023 - 10.2024
EDDU ECR Analyst
Scotia GBS
3 2023 - 4 2024
Human Resources Intern
Comedores Económicos del Estado
1 2019
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