Yulia Moya María
Santo Domingo Este
Summary
Dynamic professional with a proven track record at Ruby Staffing, adept in call handling and analytical thinking. Excelled in enhancing customer satisfaction and resolving complex billing discrepancies, showcasing exceptional multitasking and conflict resolution skills. Achieved significant improvements in account management and customer service efficiency.
Overview
12
12
years of professional experience
Work History
Medical Billing Assistant
Ruby Staffing
Distrito Nacional
04.2024 - Current
- Input statement information, reconciled accounts and resolved discrepancies.
- Input details into accounts and tracked payments.
- Collected, posted and managed patient account payments.
- Verified insurance coverage and eligibility for medical services rendered.
- Reviewed Explanation of Benefits statements from insurers for accuracy against charges submitted to ensure proper reimbursement was received.
Customer Service Representative
Continuum
Santo Domingo Este
02.2023 - 03.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
Tech support
Alorica
08.2022 - 02.2023
- Facilitated cross-departmental collaboration between sales, marketing, tech support teams.
- Established and maintained strong client relationships through exceptional problem-solving and technical support.
- Provided technical support when necessary to resolve system issues or errors.
Customer Service Associate
Concentrix
08.2021 - 11.2021
- Identified needs of customers promptly and efficiently.
Sales Agent
Banco BHD León
08.2019 - 11.2020
- Conducted market research to identify potential customers and their needs.
- Developed key customer relationships to increase sales.
- Prepared and delivered appropriate presentations on products and services.
- Produced sales documents, finalized deals and filed records.
- Ensured compliance with company policies and procedures at all times.
Empleado De Línea
Mc Donald´s
05.2018 - 08.2018
- Received, processed, and stocked merchandise in accordance with store policies.
Vendedora De Verano
Plaza Lama
07.2013 - 08.2016
- Negotiated deals and handled complaints or objections.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Education
Some College (No Degree) - Software Engineering
Uapa
Santo Domingo EsteSome College (No Degree) - Digital Communications and Multimedia
UNAPEC
Bachiller -
Oratorio María Auxiliadora
08-2017
1ero de bachiller -
Colegio San Francisco de Asís
01.2013
Skills
- Call handling
- Calm under pressure
- Conflict resolution
- Analytical
- Analytical thinking
- Multitasking and organization
- Logic analyzers
Profesional references
- Pedro Valdez, 8096088212
- Ysangel Ogando, 8297876151
- Abel García, 8297284220
Personal References
- Luz Maria Rosario, 8296642512
- Frank Maria, 84896496498
- Yanniris Vargas, 8095921730
Courses and seminars
- Microsoft Office Specialist
- Ética profesional
- Capacitación segmentaria Tarjetas de Crédito
- Prevención de fraudes, anti-phishing
- Ventas y trato al cliente
- Confidencialidad de los datos
- Servicio al cliente
- Caja computarizada
Timeline
Medical Billing Assistant
Ruby Staffing
04.2024 - Current
Customer Service Representative
Continuum
02.2023 - 03.2024
Tech support
Alorica
08.2022 - 02.2023
Customer Service Associate
Concentrix
08.2021 - 11.2021
Sales Agent
Banco BHD León
08.2019 - 11.2020
Empleado De Línea
Mc Donald´s
05.2018 - 08.2018
Vendedora De Verano
Plaza Lama
07.2013 - 08.2016
Some College (No Degree) - Software Engineering
Uapa
Some College (No Degree) - Digital Communications and Multimedia
UNAPEC
Bachiller -
Oratorio María Auxiliadora
1ero de bachiller -
Colegio San Francisco de Asís
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